HOW TO EFFECTIVELY MANAGE MULTIPLE LOCATIONS
In this seminar you'll learn...
Keep everyone on the same page and avoid communication breakdowns with easy-to-implement information systems
Boost morale by helping employees at other locations feel like part of the gang
Minimize tension between off-site workers and "corporate"
Find opportunities to give feedback to employees you rarely see
And much more!
Managing people you see every day is tough enough. But your headaches can quickly double when your employees work at other locations. While off-site locations can provide unparalleled benefits to organizations, they often present new and unfamiliar challenges to managers who are not prepared for the realities of getting things done at a distance. Turf wars, hurt feelings, lack of trust, communication breakdowns and more management headaches will become more manageable after attending this powerful seminar. This is where you´ll gain the critical know-how for realizing your full potential as a manager and a leader in one of most challenging situations any manager could find themselves in. Don´t miss this valuable training.
WORKSHOP AGENDA
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Day One: 9:00 a.m. – 4:00 p.m.
Understand the unique roles and responsibilities of an off-site manager
Why some long-distance managers fail and how to make sure you don´t
The vast difference between "eyeball management" and "results management"
The 5 fastest ways to sabotage your success
What the responsibilities of the multi-site manager are—and most definitely aren´t
How to know what´s going on without being guilty of micromanaging
The best way to "control" an off-site office—ironically, it´s not what you would think
A traditional and commonly used management technique that can actually torpedo your effectiveness
4 habits all great off-site managers share
Building trust—your best weapon for gaining employee loyalty
Create an environment where employees can´t help but succeed
The power of well-defined procedures—and how to strengthen yours
Specific questions to ask off-site teams that will tell you how things are really going
How to tweak existing systems and processes to better support off-site teams
What many off-site managers discover when they change their reward systems
Adjusting the flow of paper and projects to avoid unnecessary slowdowns
Understanding and using communication technology—even if you´re not an expert
Tracking work flow without losing your mind: This strategy works like a charm
Solve the hottest issues distance managers face
How to tune into "background noise" that suggests a problem is brewing
One of the most common barriers to an off-site team´s success—remove it!
Where breakdowns typically occur in project management and how to guard against them
Taking on responsibility for someone else´s team? Be sure to have this discussion first
How distance managers build genuine, lasting relationships with employees
An emergency occurs ... are you certain your employees know what to do?
Day two: 9:00 a.m. – 4:00 p.m.
Stay connected with people and be a catalyst for cooperation
The few times when a face-to-face meeting is not just better—but essential
Top reasons why off-site employees feel left out—and what to do about them
Giving feedback from afar—a new twist on a powerful motivating tool
Are you hiding behind e-mail when you should be picking up the phone?
Surprise visits: Should you ... or shouldn´t you?
How to avoid confusion and misunderstandings by setting up communication guidelines
How to keep people from tuning out during "virtual meetings"
How e-mail can be a two-edged sword if it´s not handled right
Inundated with paper? How to shield yourself and your team from information overload
A hard—but important—realization about how meetings with off-site teams should be conducted
Build self-reliant, reliable and cohesive teams
Handling the most complicated off-site situation of all—problem performance
Enforcing unpopular policies when you´re not there to smooth ruffled feathers
How the definition of "performance measurement" changes when you´re managing remotely
A simple principle that will help you stop even the longest-running feuds between sites
Your off-site team is struggling—what to do first and foremost
When teams don´t pull together: When and how to intervene
The unexpected things that motivate off-site employees
What´s your role in solving problems when you´re miles away?
Redefine your approach to managing and motivating employees
Know how to respond should employees take potshots at "corporate"
Coverups: What bigger, underlying problem to look for when employees hide mistakes
No more quality slips—specific ways to make employees accountable
What off-site employees want (and don´t want) from their managers
Tips for ending employees´ feelings of isolation, once and for all
Sensitive issues to be aware of when coaching by phone, e-mail and videoconference
CEU Credits: 1
CPE Credits: 12
Field of Study: Communication
NASBA#: 107691
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