MANAGEMENT SKILLS FOR THE NEW OR PROSPECTIVE MANAGER
In this seminar you'll learn...
How to improve your ability as a leader
Ways to boost worker enthusiasm and commitment
How to build teamwork and cooperation
How to reduce absenteeism, tardiness and turnover
And much more
Learn how great managers lead, motivate, coach, counsel, plan, implement and guide. This seminar will equip you with the tools to get things done and achieve greater results every single day ... priceless wisdom and experience gleaned from top managers in their fields.
WORKSHOP AGENDA
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Day one: 9:00 – 4:00 p.m.
Bosses turn people off—leaders turn people on
Evaluating your natural leadership style—what are your strengths? Weaknesses?
Recognizing the importance and impact of your position as a leader and role model
How to cultivate the 6 qualities that gain the respect and support of others
How the leader´s expectations affect the performance level of workers
How to benefit from the utility and value of selecting a leadership approach to fit the situation
What your ability as a listener tells others about your ability as a leader
Why truly outstanding leaders are described as "caring"
The 19-point checklist of effective leadership skills
How to establish your credibility, confidence and authority as a manager
Making the transition from worker/employee to manager/supervisor
Recognizing the vital difference between "doing the work" and "getting things done"
How to avoid the mistakes that instantly destroy your credibility
How to recognize and avoid the 5 most common reasons managers and supervisors fail
Identifying with the organization´s goals and objectives—seeing where you fit into the big picture
Understanding the sources of managerial authority and power
How to handle it when your authority is challenged
Your role as motivator and coach: How to turn a group of people into a winning team
How to create a work environment that fosters cooperation and mutual support
5 specific steps you can take to increase your team´s productivity
"Recruiting" vs. "hiring"—how to find and attract the talent your team needs
How to motivate and inspire your team
How, without knowing it, you may be demotivating your best workers
Recognizing which work conditions demotivate employees and which factors can stimulate motivation
The 4 critical "people factors" you must take into account when setting objectives
Essential management principles
What managers manage: The 5 key functions all managers should perform
The 3 basic steps for effective delegation
How to overcome the self-imposed barriers to delegation
How to use the SMART approach for setting clear goals and objectives
How to use specific guidelines and strategies for controlling costs
How to keep performance appraisal interviews positive
How to use MBO—where it falls short—when it´s valuable as a performance planning tool
How to boost individual productivity, enthusiasm and commitment
Tapping the power of the greatest people management principle in the world
Why work assignments should always include some "give and take"
The "wart theory" of productivity improvement
How the surprising results of a 20-year study can help you start increasing productivity your very first day back at work
How to use Parkinson´s Law to keep productivity up and wasted time and effort down
Theories X, Y and Z—what they´re really telling us about how to manage people
Day two: 9:00 a.m. – 4:00 p.m.
How to manage projects and priorities
How to avoid, from the start, the single biggest reason deadlines are missed
Why we sometimes fail to plan
How to overcome the obstacles to making realistic plans
The vital necessity of establishing time lines—how to use PERT, CPM and Gantt
The one management secret that will always serve you no matter how many "top priorities" you´re juggling
How to analyze the work flow to identify and eliminate bottlenecks
The essentials of powerful communication skills
10 communication pitfalls that can sabotage even the most effective manager
How to conduct meetings that motivate and inspire as well as inform
How to improve your active listening skills
How to communicate clear work instructions and make sure they´re understood
How to avoid the root causes of most misunderstandings
Techniques for communicating up and down the corporate ladder
How to generate the feedback you must receive
How to turn around problem behavior and unsatisfactory performance
What to do when an employee´s personal problems are affecting job performance
How to recognize the 12 warning signals of employee distress
How to redirect problem employees through the application of positive, progressive disciplinary steps
What types of employee misbehavior must not be overlooked
How to handle employee absenteeism and tardiness
The 4 elements that must be present for a successful counseling session
How to evaluate and critique job performance without making workers defensive
Problem solving and troubleshooting
5 steps you can take to discover and implement better work methods
How to use the principle of "organized disagreement" to ferret out creative alternatives and solutions
How to recognize opportunities to use the powerful
Change is inevitable and necessary, yet people are often threatened and demoralized by it—how to use specific guidelines to introduce and gain acceptance and agreement to change
How to use a simple decision tool that can often make the right decision obvious
Self-management skills
How to keep yourself motivated, turned on and excited about your job
How to multiply the results you get from every day—handling the 12 biggest personal productivity killers
How to be more promotable—the 6 personal characteristics that catch the attention of top management
How to recognize the early warning signs and prevent overstress and burnout
How to improve your self-discipline and break counterproductive habits
How to recognize negative self-concepts and self-defeating behavior and substitute productive beliefs and actions
How to project an image of self-confidence and assertiveness without seeming "pushy"
Competent managers appear strong, positive and relaxed—how to be cool and calm in even the toughest situations and show it they can´t
7 evaluation criteria to help you select the best software package for your needs
How to "test the water" before you jump in
Putting it all together
How to organize what you´ve learned into your own Project Action Plan
US/Canada:
1-800-873-7545
United Kingdom:
0800 328 1140
Australia:
1 800 145 231
New Zealand:
0800 447 301
or e-mail us at:
onsite@skillpath.net
1-800-873-7545
United Kingdom:
0800 328 1140
Australia:
1 800 145 231
New Zealand:
0800 447 301
or e-mail us at:
onsite@skillpath.net
