MANAGEMENT SKILLS FOR EXECUTIVE SECRETARIES AND ADMINISTRATIVE ASSISTANTS
In this seminar you'll learn...
How to make decisions and solve problems on your own—quickly, creatively and confidently
How to stay poised, confident and professional in any situation
Professional time and project management techniques that help you get more accomplished each day
How to cultivate your leadership qualities to get more done through others
And much more
Maybe the word "manager" isn´t in your title, but your boss expects you to function as one. Whether it´s managing projects, people or the politics of the organization, you´re expected to deliver. This intensive, two-day workshop will prepare you for the managerial responsibilities your expanding role demands.
WORKSHOP AGENDA
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Day one: 9:00 a.m. – 4:00 p.m.
Understanding the assistant´s changing role in a changing workplace
An overview of the current business trends and practices that are reshaping the role of the administrative assistant—and management´s expectations of you
The key elements necessary for transitioning your relationship with your manager into a productive working partnership
Problem solving, planning, coordinating: Taking inventory of the managerial responsibilities today´s executive secretaries and administrative assistants assume
Assessing your current managerial skills toolbox: How do you measure up in key areas?
Presenting a powerful image
What´s acceptable behavior and what´s not: How to manage your relationship with your boss
How to project an assertive, confident image no matter what the situation
How to banish credibility-robbing words, gestures and mannerisms from your repertoire
The career-boosting value of forming a mentoring relationship with a manager you respect and trust
How to gracefully give and receive compliments
Mastering the fine art of negotiation
Why it´s important to have a crystal-clear understanding of what you want to achieve from any negotiation
Techniques for leveraging your position and enhancing your bargaining power
How to achieve win-win negotiations even when the other side refuses to compromise
Special issues to consider when you´re negotiating on behalf of your boss
How to play office politics to your advantage
Sizing up your organization´s political hierarchy—and understanding your place in it
How to tap into the power that´s often hidden in the most unlikely places in an organization
How to get the word out about your achievements without sounding like you´re bragging
Persuasion and consensus-building techniques
The 4 critical elements of communication that get results
How to create a relationship with your boss in which you´re both operating from the same "page"
How to get your point across clearly, confidently and persuasively
How to get others to buy into your message during presentations, in meetings and in other group situations
Conflict management
Understanding the causes of conflict—and 10 techniques for resolving it
Why it´s important to focus on the problem—not the people—when resolving conflict
The best way to let your boss know about problems or sensitive situations
Handling stress and pressure—in others and in yourself too
Learning to recognize and overcome the 5 most common causes of job-related stress
The keys to avoiding job frustration and burnout
Simple relaxation exercises you can do—even at your desk—to effectively reduce tension and stress
Easy-to-implement ideas for reducing stress throughout the department
Working with difficult people
Tried-and-true strategies for dealing with even the toughest personalities and establishing harmonious working relationships with them
Understanding the underlying causes of undesirable behavior and how to deal with them
Communication techniques and strategies that encourage agreeable behavior
Challenging change
Understanding the stages of resistance people go through when confronted with unwanted change
5 steps for dealing positively with change—and being a change leader in your organization
Day two: 9:00 a.m. – 4:00 p.m.
Motivation, coaching and counseling
Discovering your style of leadership—and how it affects what you can get done through others
Why providing workers with the spark for motivating themselves is more effective than trying to light a fire under them
Do´s and don´ts for counseling staff members through job-related or personal problems
Teambuilding
How to become an effective liaison between your boss and the other team members
Letting your credibility speak for itself: How to assume a position of leadership even when you´re not the one in charge
Identifying the major workplace personality types and understanding how each responds in various situations
Recognizing your boss´s primary personality style and how to respond in order to work together as a productive pair
Managing your department´s administrative support team: The keys to effectively coordinating tasks and responsibilities
How to assemble a balanced project team that best uses the skills and personalities of each team member
Problem solving and decision making
Interviewing techniques that help you make the best selection when you´re called on to be part of the recruitment team
Coordinating the virtual office: How to deal with vendors, clients, customers, subcontractors, consultants and others who routinely do business with your organization
Creative approaches to overcoming the most common obstacles administrative assistants face
Guidelines for making decisions without consulting your boss first
Getting to the heart of effective time management practices
Assessing your current situation: How do you spend a typical workday?
Finding a planning/scheduling system that matches your work style
The true difference between wasted time and time well spent—you may be surprised
How to set long-range goals that direct you in prioritizing your daily tasks
The difference between urgent and important—and how these 2 factors influence your daily activities
Dealing with interruptions, telephone calls, drop-ins and other major time robbers
Tips for streamlining paperwork
Coordinating your daily activities with those of others in your office
The key to coordinating your routine daily tasks and special projects with your boss´s—especially if his or her "it-can´t-wait" requests seem to constantly interrupt your day
Following your intuition: Knowing when to take the initiative to get a job done before it´s even requested
How to diplomatically let co-workers—and your boss—know when you can´t take on any more work
The keys to delegating for greater productivity
Project management basics
How to plan any project from start to finish
How to juggle multiple projects, especially when you report to more than one boss
Charting techniques for managing every stage of your project
How to budget for and control costs
How to make the most of scarce resources
How to use deadlines to keep a project moving ahead
How to set realistic project deadlines
Why announcing your deadline to your boss or to team members helps you achieve it
The 3 keys to making missed deadlines a thing of the past
CEU Credits: 0.5
CPE Credits: 6
Field of Study: Personal Development
NASBA#: 107691
US/Canada:
1-800-873-7545
United Kingdom:
0800 328 1140
Australia:
1 800 145 231
New Zealand:
0800 447 301
or e-mail us at:
onsite@skillpath.net
1-800-873-7545
United Kingdom:
0800 328 1140
Australia:
1 800 145 231
New Zealand:
0800 447 301
or e-mail us at:
onsite@skillpath.net
