OPENING SESSION: 9:00 - 9:35 a.m. — Mobilizing for profit ... How your remote management skills can directly improve the bottom line
TRACK ONE: Matching Telework Principles With Management Actions
Session 1: 9:50 - 10:40 a.m.
Telework: How it should work
Even managers who have already launched their telework teams often wonder if they´ve done what´s necessary—what their employees and company really need—to make the arrangement a success. In this session you´ll gain a detailed understanding of exactly what telework is and what makes it work. You´ll know the principles and be able to set a strong foundation for your own program.
19 advantages delivered by SOHO and other off-site work teams
How to decide which form of telework is right for your company
The element of trust: What it takes to create it and strengthen it
The steps to creating an off-site work cost/benefit analysis
Exactly what it takes to plan, propose and launch a new telework program
Session 2: 10:55 - 11:45 a.m.
How to combine your on-site and off-site management styles
You´ve already developed a successful management style, but it´s based almost entirely on interacting and working with employees face to face. Your leadership challenges multiply exponentially once you have to rely on everything from implicit trust to technology to fill in the space between you and off-site workers. This session will help you weave what already works for you as a supervisor with new and different demands as a long-distance facilitator.
25 key actions for every telework supervisor
What you can´t be, what you should be and what you must be as a successful off-site employee manager
How to identify potential teleworkers and weed out who´s not
Seeking agreement: How Uncle Sam, the Fortune 500 and Silicon Valley companies use telework contracts
How to share power and purpose through accountability programs
7 tips for fostering a project-specific remote team
Session 3: 1:00 - 1:50 p.m.
Tracking telework progress and performance
Your off-site program is underway and working, but what kind of output are you getting? As a manager you have to know the answer ... for each participating employee, the team and the overall teleworking concept. This session shows you how to measure what´s actually been accomplished and where you should be going next.
Done deals: How and why to focus on results
The four pillars of telework performance
Trouble telltales ... what to look for to resolve employee problems early
Agreeing on success measurements as a condition of off-site work arrangements
How to conduct a program review for overall team performance
Session 4: 2:05 - 2:55 p.m.
Remote work´s legal, compliance and accounting issues
Out of sight can´t be out of mind when it comes to ensuring employee safety, compliance with local and national governments and tax and accounting issues. Responsibility, when it comes to home and other remote offices, can be a murky subject. This session explores the complexities involved and will leave you with clear answers about just what you need to have covered.
Fair employment practices and your remote workers´ status
They´re off site, but are you still liable for their workplaces?
Where does OSHA stand on your employee´s home office?
Safety considerations for home offices ... and how to recommend them
Constructive dismissal ... and how to avoid this job-change legal tangle
Session 5: 3:10 - 4:00 p.m.
Coaching and supporting team members from afar
The best managers are the best coaches. But when it comes to teleworkers, you´ll have to become even more in tune with what your employees need and react sooner when performance problems begin to occur. This session will show you how to become proactive in your coaching efforts, so your worker, your team and your company all become beneficiaries.
What makes coaching from a distance different from normal manager roles ... and how to handle it
How to create teamwork among your "lone rangers"
Asking instead of reprimanding to get your remote workers involved in the solution and improvement process
5 factors for a high-quality, virtual team launch
TRACK TWO: Creating the Conduit for Delivering the Work
Session 1: 9:50 - 10:40 a.m.
Where the work gets done and how to get it there
The phrase "location, location, location" applies to more than real estate. It´s also relevant to remote team managers who need to consider and evaluate the best options for where work gets accomplished. This session provides an overview of off-site workplace options and the basic technology required to send work to them.
The SOHO as a low-cost, high-return telework option
How to evaluate your needs for a company-operated telework center
Determining the kinds of work and where it takes place
The truly mobile worker ... and what that footloose status means to you as a manager
Top telework options and the technology to match
Session 2: 10:55 - 11:45 a.m.
How to get and stay connected
Technology enables telework to happen, but it´s only a benefit if the hardware and software closely match the needs of your workers. How you choose to manage and communicate with those off-site employees also plays a significant role in your connectivity considerations. This session explores the basic infrastructure options, along with some of the latest innovations to become available.
Equipment considerations and who pays for what
Computers: Yours, mine or ours ... and what goes with them
Network news and views and LAN, WAN, VPN and FTP considerations
Matching your tech options with the specific needs of your team
How teleworkers can get the most from e-mail and voice-mail
Wireless telecommuting, now and in the future: Digital, PCS, satellite, mobile phones and PDAs
Session 3: 1:00 - 1:50 p.m.
Close security for your widespread operations
Company secrets, proprietary information and sensitive data all take on additional significance when you consider their floating around the country on their way to and from remote workers´ offices. How does your company broadcast what´s necessary to get the job done without putting company security at risk? This session examines what you should be concerned about and how to safeguard your critical information.
The Q´s & A´s to evaluate your own network security
Four options you need for LAN security
Lock-and-key for your teleworkers´ computers
Alternative technologies for company security
How to keep your telework team´s computers virus-free
Session 4: 2:05 - 2:55 p.m.
Technical assistance to keep work flowing
You want the focus to be on the work and remote workers to apply their expertise to the company´s best advantage. Unfortunately, the same technology that makes telework possible can bring productivity to a screeching halt if there´s a glitch in the system. Here´s an in-depth look at how to provide the technological support to keep things flowing.
Ways to keep 24/7 access from becoming a productivity barrier
How to make the bridge between your teleworkers and the company´s IT resources
How to start a technical self-help program for your teleworkers´ most common glitches
Technical assistance from the Web
How to help them deal with downtime
Session 5: 3:10 - 4:00 p.m.
Top tips for teleworker training
Those who work outside the office, and those who manage them, have distinctly different needs from headquarters-based employees and supervisors. All successful telework programs recognize these differences and address them through early and ongoing training. This session highlights what´s needed and how to provide it for your team.
Meeting the teleworker´s technological requirements
Calming fears ... how to ensure workers have the tools they need
Tactics for using the Web to deliver training to the field
Training expectations from your remote workers
Educational options for a scattered workforce
TRACK THREE: Building Vital Bridges Through Strong Communication
Session 1: 9:50 - 10:40 a.m.
How to view the job from your off-site workers´ perspectives
You´ve been developing a vision for what your company wants from its teleworkers, and, as a manager, you´ve solidified your own expectations. But for effective communication, you need to understand how your remote employees see the arrangement and themselves as its practitioners. This session will enhance your view and understanding of your team members ... and lead to better interaction.
Recognizing individuals ... and allowing them freedom to shape their jobs to fit themselves
The great leveler: How telework removes typical hierarchies
Trust from their perspectives
Teleworkers are good for the company—and they know it
Successful strategies for leading the super self-directed
Session 2: 10:55 - 11:45 a.m.
Proven ways to keep your teleworkers in the loop
A manager has to use every tool at his or her disposal to keep off-site employees informed, prepared and feeling like a vital part of the organization. You´ll need to encourage these workers to make use of the same means to pull in the news, views and vision on their own. This session will help you understand information flow and how to use it to your mutual advantage.
Frequency: The key to making everyone feel connected
How to make meetings one of your strongest operational allies
4 ways to keep your off-site team members feeling like insiders
Encouraging communication responsibility in your teleworkers
Teaming up ... partnering to keep on- and off-site players connected
Session 3: 1:00 - 1:50 p.m.
Maintaining communication skills and rhythms
Communication is a management skill and talent that´s tested every time you come in contact with an employee. When that worker is not present for face-to-face encounters, your communication challenges multiply dramatically. This session will help you hone your remote communication techniques and guide you toward more productive written and verbal exchanges.
Listening, absorbing content and reading between the lines
How to make your e-mail messages convey the message you intend
Telephone skills: How to refine yours to match your off-site challenges
How to determine the need and set the schedule for face-to-face meetings
Feedback ... what they need and how to give it most constructively
Session 4: 2:05 - 2:55 p.m.
Manager´s guide to remote relationship skills
Even your most off-site and out-of-sight teleworkers will come into the office for regular meetings, but you´ll still face considerable challenges in building and maintaining your long-distance relationships. Those close connections, though, will come with time and proper attention to both their and your needs. This session further explores how to encourage ongoing communication and make the most of all the channels you have available.
The care and feeding of remote relationships
Conflict management for telework managers
Pros and cons of visiting their home office
Praise, celebration and other motivators for off-site workers
Office politics, office gossip ... and what they mean to teleworkers
Session 5: 3:10 - 4:00 p.m.
Conferencing and other group meeting options
While endless boring meetings are surely one of the things your telecommuters will miss least about the office, the need and usefulness of meetings can´t be overlooked. The difference will be in how your remote team connects and in how you make the most of these collaborative sessions. This session will explore exactly what it takes to pull your teleworkers together and how to make the remote rendezvous productive and profitable for all involved.
¥ Teleconferencing do´s and don´ts
¥ Using Web conferencing and whiteboard technology
¥ Videoconferencing: What it takes to make it a reality
¥ 4 tips for more effectively managing teleconferences
¥ How to modify your in-person meeting style to the virtual meeting format