ASSERTIVE COMMUNICATION SKILLS FOR NEW MANAGERS AND SUPERVISORS
In this seminar you'll learn...
How to get your point across in a discussion without becoming angry or offensive
What to do to maintain control when your authority is challenged
How to clearly communicate your expectations to workers without sounding overbearing or condescending
How to confidently confront problems and conflict head-on instead of hoping they´ll just disappear
And much more!
Top managers know that an assertive approach is the key to accomplishing their goals and achieving success. This career-boosting workshop allows you to hone your assertiveness skills, acquire the confidence you need to use them and become more successful in your daily on-the-job situations—making requests, stating your expectations, saying "No", giving and accepting criticism, handling disputes, counseling or disciplining poor performers and many others. These timely techniques will help you eliminate indecision and credibility-robbing behaviors and start coming across as a leader employees want to work for.
WORKSHOP AGENDA
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Program hours: 9:00 a.m. – 4:00 p.m.
Molding an assertive management style
The 5 elements of an assertive management approach
The 10 assertiveness skills essential to achieving managerial effectiveness
Understanding the differences among the 3 styles of communication
A 10-point assessment for determining your supervisory assertiveness IQ
A healthy self-esteem is critical to being an effective manager or supervisor—3 tools for transforming negative thoughts into confidence-boosting messages
Understanding how your beliefs about people affect your success or failure as a supervisor
How being assertive can solve the most common communication problems
How to give constructive feedback
The one assertiveness skill that trumps them all: How to hone your active listening skills
How to avoid an autocratic, sarcastic or condescending tone that can alienate co-workers and subordinates
Starting to sound like a broken record? How to make sure your instructions are understood and acted upon—the first time
How to ask clarifying questions without being intrusive
How to use "I" language to connote power, confidence and authority
How to manage the nonverbal cues you send that could be compromising your authority
How to manage with power and authority
The critical difference between assertive and aggressive behavior—and how to avoid stepping over the line
How to exert your authority without steamrolling over workers
How to convincingly handle objections and complaints from anyone in the organization
Tips for getting the attention—and the respect—of the top management
"The buck stops here": How to admit your own mistakes and take the heat for the snafus of your department, yet remain respected throughout the organization
When it´s OK to pull rank to get the results you´re after
How to simultaneously encourage better performance and "lay it on the line" during an employee disciplinary session
Wish your latest challenge would just go away? It probably won´t. Find out how to tackle a problem head-on rather than avoid it
Persuasion, motivation and negotiation techniques for building win-win relationships and outcomes
4 common mistakes managers and supervisors make that instantly sabotage any suggestion or request you make—and what to say instead
Is your door too open? How to involve employees in decision making without surrendering your authority and control
How to avoid the key causes of "reverse" delegation
Are the reins sometimes too loose? How to keep the upper hand when you´ve delegated key tasks
How to say "no" without offending employees, co-workers or your own supervisor
Making a positive impact on many people at once: How to come across powerfully in meetings—whether you´re the leader or a participant
The single most credibility-robbing thing you can do when asking for information or expressing your opinion
How to use your negotiation skills to turn conflicts into agreements
How to get cooperation from workers by practicing a "bottom-up" credo
How to confidently handle conflict, crises and difficult people
How to firmly handle employees who keep going "behind your back" to your own boss
How to keep your anger and emotions in check no matter how heated the situation
How to put the behavior of chronically difficult people into perspective and learn to work around it
How to respond when a worker, colleague or even your own supervisor attacks or criticizes you—especially if it´s in public
Positive, assertive actions you can take to cope with a difficult boss
How to settle differences among workers without getting caught in the cross fire
How to be firm yet show understanding when turning down a request for a promotion or a raise
The keys to terminating an employee with a minimum of pain, disruption and legal trouble (with special tips for the supervisor or manager who must fire someone for the first time!)
How to address the performance problems of an employee who is your friend
How to conduct damage control—without sounding like you´re groveling—when you´ve blown up in anger at an employee
How to gain the loyalty and support of workers
How to go to bat for your employees over any issue and emerge with your credibility intact
How to sell workers on new ideas and changes—even unpopular ones
How to use your influence to keep team spirit high—even when you´re enforcing upper management decisions you don´t agree with
How to foster pride among those you manage by boasting about their accomplishments—without sounding like you´re bragging
How to pull the right strings to get other departments to cooperate with you and your staff
How to increase your influence throughout the organization
Managing up: How to sell your ideas "up the line" in a way that gets attention and respect
How to uncover the real sources of power in your organization—looking beyond the formal hierarchy to the informal one
How to deal with an ambitious, eager worker who has an eye on your position
Office politics are a fact of life—learn how to use your political clout to collect the favors you´re owed
The importance of the "grapevine"—why you need it, how to use it and what to do if you discover employee gossip is getting out of hand
How to resolve a conflict with another manager who refuses to budge from his or her own position
How to compete with a rival supervisor for influence or advancement without coming across as a bully—especially if that person is the shy, silent type
US/Canada:
1-800-873-7545
United Kingdom:
0800 328 1140
Australia:
1 800 145 231
New Zealand:
0800 447 301
or e-mail us at:
onsite@skillpath.net
1-800-873-7545
United Kingdom:
0800 328 1140
Australia:
1 800 145 231
New Zealand:
0800 447 301
or e-mail us at:
onsite@skillpath.net
