SkillPath Seminars
Call us: 1-800-873-7545
A lot of valuable information and tools. I would definitely take more workshops.
Awesome instructor! Very knowledgeable and a delight to listen to! – A. Barnes
I've attended many SkillPath events and never been disappointed. – D. Northam
Great job. Information I can use at work and in everyday life. Thanks. – D. Wilder
Workshop was wonderful! Today was the best training I’ve attended! – F. Milks
$149.00 per person
$139.00 for 4 or more

In Conflict Management Skills for Women, you'll learn...

  • How to stick to your guns and not back down on important issues
  • How not to allow unresolved anger and resentment to damage an important relationship
  • Ways to banish anger and frustration when dealing with difficult people
  • How to stop people from taking advantage of you
  • And much more

In this seminar, you’ll learn how to handle every difficult situation with poise and confidence. Discover how to keep unmanaged conflicts, disagreements and out-of-control emotions from harming your important working and personal relationships.




    SkillPath Training Information

    SkillPath Seminars offers the following course: Conflict Management Skills for Women

    Click on the link below for more information. http://www.skillpath.com/index.cfm/training/seminar/topic/Conflict-Management-Skills-Women



    WORKSHOP AGENDA
    Program hours: 9:00 am – 4:00 pm

    Click on a session title to view details
    Session 1: Conflict management strategies that work+
    • Not all disagreements have to end in arguments—you’ll learn proven strategies for constructive resolutions
    • How to respond to someone who gives you “compliments” that sound more like insults
    • The 6-step approach to win-win conflict resolution
    • How to separate the 2 sides of every conflict—people and issues—and deal with each effectively
    • Putting yourself in their shoes—how empathic listening helps you see both sides of the disagreement
    • Practicing everyday conflict resolution skills
    • 8 critical mistakes successful conflict managers never make
    • Overcoming your personal stumbling blocks to agreement
    • How to turn the points of disagreement into a framework for resolution
    • How your personality affects the way you deal with conflict
    • Choosing a conflict management style that fits the situation
    • Conflict as a positive motivator: 7 benefits of a well-managed crisis
    • Dealing with the 4 most common sources of conflict that lead to disagreements
    Session 2: Getting a grip on your own anger and emotions+
    • Accepting responsibility for your anger: You become angry, no one makes you angry
    • How to understand what’s really bugging you
    • Chronic anger—recognizing the physical symptoms that warn when enough is enough
    • How the appropriate expression of anger is a necessary step to resolving conflict
    • Expressing yourself without accusation, sarcasm or hostility
    • Graceful “exit lines” that allow you to postpone a confrontation until your emotions are under control
    • 7 steps you can take to experience your feelings without acting them out
    • Assertiveness, the anger antidote: How to ask for what you need—and get it
    • How to stop playing old “hurt tapes” in your mind and substitute positive esteem-building images
    • How to avoid tears when you’re really angry—and what to do if you can’t
    • Safe ways to blow off steam without venting it on people
    • “What’s this really about?” How to get to the root of a problem instead of just battling the symptoms
    • Recognizing how anger acts as a defense against feelings you don’t want to feel
    Session 3: How to respond to others’ anger+
    • How to validate someone’s anger without fanning the flames
    • One sure-fire way to let the situation cool down before trying to resolve it
    • Avoiding words that act as “emotional triggers” when you’re dealing with someone who’s upset
    • How to respond to a put-down without losing your temper
    • How to quickly de-escalate an emotional confrontation with a boss or co-worker
    • When confronting an angry person head-on may spell disaster
    • How honesty and understanding will help you keep your cool when dealing with an out-of-control person
    • Effective strategies for defusing an escalating argument
    • How to make sure you’re not “asking for” the very behavior from others you find hard to handle
    Session 4: Conflict communication skills+
    • How to overcome the feeling that negative feedback is a personal attack
    • When negative feedback is justified: How to acknowledge your mistake without overapologizing
    • The real differences between how men and women handle feedback and what we can learn from each other
    • Idiolects, dialects, registers and genderlects: The surprising differences—and similarities—between how men and women communicate
    • How to turn negative self-talk into positive affirmations
    • How to recognize the difference between valid feedback and a personal put-down
    • The common false assumptions about the differences between male and female communication styles
    • How to avoid the 8 most common pitfalls to giving negative feedback
    • A 4-step approach to delivering feedback that’s specific, nonaccusatory and gets results
    • Dismissing the belief that “criticism” and “disapproval” are synonymous
    • How to address a chronic disagreement and arrive at a mutually acceptable action plan for resolution
    • When positive strokes may be more effective than negative feedback in changing an undesirable behavior
    • How you can reduce day-to-day hassles by establishing positive relationships with chronically difficult people
    Session 5: How to take care of yourself+
    • Weaving family, friends and co-workers into an emotional support system
    • Relaxation skills you can master to control stress and relieve tension
    • How to handle rejection and still feel good about yourself
    • Setting your limits—how to say “No” without generating anger or guilt
    • What to do when your body says “fight or flight” but neither is called for
    • Getting rid of your fantasies of retribution that can do you more harm than the person you’re mad at


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