In Assertive Communication Skills for Women, you'll learn...
- How to project a more credible, self-assured communication image
- How to speak with greater ease in meetings and presentations
- How to handle conflicts and confrontations with dignity and control
- Ways to express your opinion with authority—and tact
- And much more!
Communicating in a way that says “I’m a professional” is a skill you can learn—like playing tennis or speaking a foreign language. That’s what this seminar is all about—to teach you to overcome the special communication challenges you face as a woman and equip you with new skills that will make you more effective in the workplace. You’ll gain many useful “how-to’s,” take part in useful exercises designed to build your ability fast and learn from the experiences of others who’ve faced the same challenges you face. Spend just one day with us and you’ll never again feel invisible in meetings and groups … powerless in day-to-day dealings with people … and frustrated with not being taken seriously. Don’t miss this opportunity for enhanced communication skills that really work. Call now to reserve your space in this valuable seminar.
Program hours: 9:00 am – 4:00 pm
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Session 1: Project a communication image that commands respect+
- The principles of polite but powerful communication—how and when to use them
- Assess your communication style: Is it working for or against you?
- Avoid common communication mistakes that hold women back
- Gain the assertive woman’s secret to speaking up without seeming pushy
- Forget what you learned as a child—learn to ask for and get what you want
Session 2: Harness the tools of results-oriented communication+
- Identify and eliminate unconscious speech habits and mannerisms that weaken your message
- How to control your body language—and how others perceive you
- The language of power—how to speak it to sell yourself and your ideas
- When, where and how to practice your new skills—and keep them primed
Session 3: Handle conflicts, difficult people and confrontations with composure+
- How to neutralize volatile work conflicts before they get out of hand
- Dealing with out-of-control people—without adding fuel to the fire
- Are verbal bullies a problem? You don’t have to put up with them!
- How to stop tears, anger and other inappropriate emotions—in an instant
- How to turn down excessive or inappropriate requests without feeling guilty
Session 4: Use listening skills to your advantage+
- What your ability to listen has to do with your personal power
- How to tactfully, but firmly, interrupt long-winded talkers
- Astonishing ways silence can open communication channels
- How to decode nonverbal signals—and predict people’s behavior
- Exactly how to get others to listen to you
Session 5: Persuade, negotiate and achieve power over people +
- The most common areas of concern for women in high-stakes negotiations
- Changing how even the most stubborn people think to win them over
- We all want win-win solutions—but what does it take to find them?
- What to do when the other person keeps saying “No”
Session 6: Say it with tact+
- The assertive “No”—how to say it without explaining
- When others criticize you, don’t get mad—develop your “assertive response”
- Get comfortable giving criticism that is useful—not hurtful
- What not to say in the sticky situations that cause women the most headaches
- How to be at your communication best when asked to give impromptu talks
Session 7: Get your point across in meetings and before groups+
- A quick primer on how to stand out—for the right reasons—in meetings
- Calming down before making a big presentation—tips that work
- A sure-fire way to deal with people who interrupt you
- How to hold your own in meetings where men do all the talking
- You’ve developed your presentation—now here’s how to beef it up
- “How-to’s” for making impromptu remarks and handling unexpected questions
Session 8: Start conversations, build rapport and leave a positive impression +
- Having trouble connecting with people you meet? Problem solved!
- You’ve only got 3 seconds … how to make a million-dollar first impression
- How to change your internal dialogue and present yourself as a power player before higher-ups
- The most important rule to follow when networking
- CPE Credits: 6
- Field of Study: Communication
- NASBA #: 107691