5 Ways to Deliver Noteworthy Customer Service overview:
In the era of social media, customers have endless ways to share their experience—positive and negative—with your organization. You want customers to come away happy … otherwise you might be reading about it on-line. That’s why it’s more important than ever to deliver exemplary customer service.
When customers encounter phenomenal service, they want to share that experience. Make your customer service noteworthy with this newly updated Webinar. You’ll learn the latest techniques for excellent customer service that will enhance public perception of your organization and increase the likelihood that your customers will become repeat customers. You simply can’t afford to miss these important tips—enroll today!
In one fun and fast-paced hour, you’ll learn:
- Mastering basic telephone etiquette skills
- Over-the-phone rapport-building skills that will help you better connect with your customer
- Becoming a super listener: 2 essential reasons for listening to your customer and how to overcome the 3 most common barriers to listening
- Achieving productive and engaging customer interactions: Techniques for controlling the call
- How to deliver negative information in a positive way
- Rediscovering your passion for service—after all, that’s what it’s all about!
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What if your whole department could attend?
They CAN, and it costs you nothing extra!
When you sign up for a SkillPath Webinar, your registration fee entitles you to one Webinar connection. A single connection covers unlimited participants, so buy as many connections as you need for multiple locations—the number of people joining you to learn on each connection is up to you! The convenience of concise training dealing with important business issues presented right in your own office or conference room—and for one low price—simply can’t be beat. You can count on SkillPath to present only the most up–to–date skills you can use right away to take the next step up your career ladder.
Unique benefits of SkillPath Webinar training
- Train as many people as you like. Your registration fee covers one Webinar connection. Any number of people can join you … 1 … 10 … your whole department. It’s up to you!
- You don’t have to leave your office. The entire training session is conducted from the convenience of your desk or meeting room.
- No fancy technology required. A high–speed Internet connection is all the equipment you need. Just log in and start learning.
- No wasted time. Our compact, one–hour sessions fit into the busiest of schedules. In no time, you’re back on the job using the wealth of relevant information you gained.
- Gain the insights and views of leading experts. Our trainers are hand–picked for their knowledge, experience and ability to deliver an enormous number of drilled–down skills in a short period of time.
- You have nothing to lose. Give us an hour and we’ll show you just how effective SkillPath Webinar training is. We promise you’ll be satisfied—even jazzed—about the new learning experience. Or your money back.