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Very informative and very positive. Worth my time and money. – E. Ferreira
Workshop was wonderful! Today was the best training I’ve attended! – F. Milks
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Telephone Skills for Customer Service and Sales Professionals overview:

You spend a lot of time on the phone, which means your job comes with a ton of unique challenges. You have to come across as friendly and professional, but also stay focused on your key objectives. You have to make your point quickly and clearly. And you have to be service-minded—and sales-focused—all while talking to someone who may not even want to be on the phone with you.

We get how hard your job is, and that’s why we’ve developed Telephone Skills for Customer Service and Sales Professionals—an exciting one-hour course in how to develop a positive phone presence that’ll produce amazing results for you. You’ll connect more quickly and easily with the person on the phone … handle objections and difficult people with greater success … and get the optimum results you’re looking for.

Sign up for this live Webinar event and learn powerful phone techniques that will make your day easier—and make you more successful! This is training you can’t afford to miss. Enroll today!

A look at your Webinar agenda:
  • Essential words and phrases that make a caller feel welcomed—and give a great impression of your organization
  • Keep it simple: How to make your key points clearly and concisely
  • Critical guidelines for handling and disarming difficult people—whether they’re rude, angry or upset
  • Tips for making sure you hit all your mandatory objectives—while keeping the person on the phone on your side
  • Secrets to selling over the phone without coming across as too “salesy”
  • 3 phone behaviors customers hate most—and how to avoid them


    SkillPath Training Information

    SkillPath Seminars offers the following course: Telephone Skills for Customer Service and Sales Professionals

    Click on the link below for more information. http://www.skillpath.com/index.cfm/training/audioWebinar/topic/Telephone-Skills


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    What if your whole department could attend?
    They CAN, and it costs you nothing extra!

    When you sign up for a SkillPath Webinar, your registration fee entitles you to one Webinar connection. A single connection covers unlimited participants, so buy as many connections as you need for multiple locations—the number of people joining you to learn on each connection is up to you! The convenience of concise training dealing with important business issues presented right in your own office or conference room—and for one low price—simply can’t be beat. You can count on SkillPath to present only the most up–to–date skills you can use right away to take the next step up your career ladder.

     
    Unique benefits of SkillPath Webinar training
    1. Train as many people as you like. Your registration fee covers one Webinar connection. Any number of people can join you … 1 … 10 … your whole department. It’s up to you!
    2. You don’t have to leave your office. The entire training session is conducted from the convenience of your desk or meeting room.
    3. No fancy technology required. A high–speed Internet connection is all the equipment you need. Just log in and start learning.
    4. No wasted time. Our compact, one–hour sessions fit into the busiest of schedules. In no time, you’re back on the job using the wealth of relevant information you gained.
    5. Gain the insights and views of leading experts. Our trainers are hand–picked for their knowledge, experience and ability to deliver an enormous number of drilled–down skills in a short period of time.
    6. You have nothing to lose. Give us an hour and we’ll show you just how effective SkillPath Webinar training is. We promise you’ll be satisfied—even jazzed—about the new learning experience. Or your money back.
     
    WEBINAR
    Telephone Skills for Customer Service and Sales Professionals
    March 09, 2017
    Webinar event plus CD-ROM recording*: Just $298.00
    Webinar event: Just $199.00
    Webinar recording*: Just $199.00
    * Each of our LIVE webinars is recorded and may be purchased when you register for a LIVE event. CDs are available 14 – 21 days after the event.
    Conference Start Times

    2:00 pm Eastern
    1:00 pm Central
    12:00 pm Mountain
    11:00 am Pacific
    10:00 am Alaskan