SkillPath Seminars
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It was very empowering. I can’t wait to apply what I learned today. – W. Black

Becoming a Customer Service Superstar—Get Primed for the Climb overview:

Customers today have greater demands and higher expectations than ever. No wonder you sometimes feel overwhelmed at the daunting task of providing truly excellent customer service all the time. Ready to learn new skills? Do an attitude makeover? Get a dose of inspiration? This new Webinar will not only boost your day-to-day effectiveness—it will give you a tremendous edge when it comes to giving the superstar performance your customers and organization expect.

Angry, irrational, upset and abrasive customers—bring them on! With the techniques you’ll learn here for keeping customers super-satisfied, you’ll welcome challenging personalities—it’s your chance to blow your horn and get recognized as the vital asset you are to your company. Learn how to create the kind of service persona that puts customers at ease, earns their trust and makes them feel good—whether on the phone or face to face. Register now in this Webinar, discover how to ramp up your performance to superstar level—and start enjoying your job a whole lot more.

Here’s a preview of what you’ll learn in just one hour:
  • How to make an immediate good first impression
  • How to make your voice sound as friendly as a smile
  • What words and actions signal a “ready to help” attitude that makes customers feel good
  • What specific words and phrases make customers trust and like you
  • How you say it is just as important as what you say—how to hear yourself as others hear you
  • How to deal with unhappy, irrational, angry and upset customers
  • How to spot opportunities for turning complaining customers into lifetime customers
  • How to increase sales and profitability through good customer service
  • How to wind up every customer transaction on a positive note


    SkillPath Training Information

    SkillPath Seminars offers the following course: Becoming a Customer Service Superstar—Get Primed for the Climb

    Click on the link below for more information. http://www.skillpath.com/index.cfm/training/audioWebinar/topic/Customer-Service


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    What if your whole department could attend?
    They CAN, and it costs you nothing extra!

    When you sign up for a SkillPath Webinar, your registration fee entitles you to one Webinar connection. A single connection covers unlimited participants, so buy as many connections as you need for multiple locations—the number of people joining you to learn on each connection is up to you! The convenience of concise training dealing with important business issues presented right in your own office or conference room—and for one low price—simply can’t be beat. You can count on SkillPath to present only the most up–to–date skills you can use right away to take the next step up your career ladder.

     
    Unique benefits of SkillPath Webinar training
    1. Train as many people as you like. Your registration fee covers one Webinar connection. Any number of people can join you … 1 … 10 … your whole department. It’s up to you!
    2. You don’t have to leave your office. The entire training session is conducted from the convenience of your desk or meeting room.
    3. No fancy technology required. A high–speed Internet connection is all the equipment you need. Just log in and start learning.
    4. No wasted time. Our compact, one–hour sessions fit into the busiest of schedules. In no time, you’re back on the job using the wealth of relevant information you gained.
    5. Gain the insights and views of leading experts. Our trainers are hand–picked for their knowledge, experience and ability to deliver an enormous number of drilled–down skills in a short period of time.
    6. You have nothing to lose. Give us an hour and we’ll show you just how effective SkillPath Webinar training is. We promise you’ll be satisfied—even jazzed—about the new learning experience. Or your money back.
     
    WEBINAR
    Becoming a Customer Service Superstar—Get Primed for the Climb!
    April 10, 2017
    Webinar event plus CD-ROM recording*: Just $298.00
    Webinar event: Just $199.00
    Webinar recording*: Just $199.00
    * Each of our LIVE webinars is recorded and may be purchased when you register for a LIVE event. CDs are available 14 – 21 days after the event.
    Conference Start Times

    2:00 pm Eastern
    1:00 pm Central
    12:00 pm Mountain
    11:00 am Pacific
    10:00 am Alaskan