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How to Remain Cool and Collected in Challenging Conversations overview:

Intense conversations—a heated meeting, a difficult negotiation or a confrontation with an angry colleague or customer—happen occasionally in almost every work situation. And it’s hard to stay calm and rational when your heart is racing and you can’t believe what you’re hearing. But the consequences of losing control are costly.

You’ll never be able to predict exactly how someone is going to behave. But our insightful one-hour Webinar How to Remain Cool and Collected in Challenging Conversations gives you tips for staying in control when having a tough conversation, delivering bad news or making an unpopular decision. You’ll even learn how to recover if you ever lose your composure.

Picture yourself … fearlessly having those tough conversations, saying the right things, staying composed and saving your vital work relationships. Sign up now. And make it happen.

A look at what you’ll learn in just one 60-minute session:
  • Approaching difficult conversations with honesty and the proper mindset
  • 5 simple strategies for keeping your cool
  • Emotional triggers that can cause a blowup
  • Coming across as resolute and determined without aggression
  • The keys to avoiding a combative mentality, even when others are being confrontational
  • Recognizing when you’re about to lose control of your emotions and need to pull back
  • What to do when you do lose control—steps to repair the damage

    SkillPath Training Information

    SkillPath Seminars offers the following course: How to Remain Cool and Collected in Challenging Conversations

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    What if your whole department could attend?
    They CAN, and it costs you nothing extra!

    When you sign up for a SkillPath Webinar, your registration fee entitles you to one Webinar connection. A single connection covers unlimited participants, so buy as many connections as you need for multiple locations—the number of people joining you to learn on each connection is up to you! The convenience of concise training dealing with important business issues presented right in your own office or conference room—and for one low price—simply can’t be beat. You can count on SkillPath to present only the most up–to–date skills you can use right away to take the next step up your career ladder.

    Unique benefits of SkillPath Webinar training
    1. Train as many people as you like. Your registration fee covers one Webinar connection. Any number of people can join you … 1 … 10 … your whole department. It’s up to you!
    2. You don’t have to leave your office. The entire training session is conducted from the convenience of your desk or meeting room.
    3. No fancy technology required. A high–speed Internet connection is all the equipment you need. Just log in and start learning.
    4. No wasted time. Our compact, one–hour sessions fit into the busiest of schedules. In no time, you’re back on the job using the wealth of relevant information you gained.
    5. Gain the insights and views of leading experts. Our trainers are hand–picked for their knowledge, experience and ability to deliver an enormous number of drilled–down skills in a short period of time.
    6. You have nothing to lose. Give us an hour and we’ll show you just how effective SkillPath Webinar training is. We promise you’ll be satisfied—even jazzed—about the new learning experience. Or your money back.
    How to Remain Cool and Collected in Challenging Conversations
    December 12, 2017
    Webinar event plus recording*: Just $298.00
    Webinar event: Just $199.00
    Webinar recording*: Just $199.00
    * Each of our LIVE webinars is recorded and may be purchased when you register for a LIVE event. Recordings are available 14 – 21 days after the event.
    Conference Start Times

    2:00 pm Eastern
    1:00 pm Central
    12:00 pm Mountain
    11:00 am Pacific
    10:00 am Alaskan