The next time a difficult problem unfolds, don’t react – use the structured, 7-step problem-solving approach you’ll learn here to take charge. In one hour, we’ll reveal answers to questions like: How can I know which problems to solve and in what order? How should data be used in my analysis? What’s the best way to overcome thinking ruts and generate creative solutions? You can’t eliminate problems. But you can be prepared to define, analyze and creatively solve them when they do occur.Here’s a preview of the can’t-miss skills you’ll learn:

• Identify the qualities of a good problem solver/decision maker
• Explain how to apply the seven steps involved in the problem solving process
• Distinguish Quadrant II Problems (important/not urgent) from Quadrant I, III and IV problems in order to eliminate crisis management and reactive problem solving
• How to use a Pareto Analysis to determine which problems to solve and in what order
• Why it’s important to collect data to analyze a problem and why most people want to skip this step
• How to perform a root cause analysis
• How to use brainstorming and mind mapping tools to generate potential solutions
• The four methods most commonly used to select the best solution