How can you build trust with your customers when you feel pressured by their demands? How do you balance your company’s customer service expectations with your customers’ needs? How can you master the art of saying "No" effectively?
Many customer service professionals ask these kinds of questions every day but don’t know where to turn for practical answers. That’s why we turned to Kathleen Leighton: To reveal some of the tools and techniques that she has used to eliminate the headaches and stress of customer confrontation in her career, including the Four Ways to Create Customer Satisfaction
1. Set yourself apart
2. Build trust
3. Prevent arguments
4. Say "No!"
It doesn’t matter if you’re a call center rep, a service team leader, a QA supervisor or a department manager; customer service professionals face more expectations than ever before. And that results in more pressure than ever before! This fast-paced video training program will give you the tools and techniques you need to conquer your customer service challenges and feel great about yourself at the end of the day.
Use the enclosed Viewer’s Guide to follow the action and build your customer satisfaction.
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