As a supervisor today, you realize that staying "one step ahead" is never enough. With communication and technology changing so rapidly—and you and your employees being asked to do more work in less time—you need skills that transcend the times and prepare you to adapt to everything that´s thrown at you, now and in the future. This DVD set goes deeper than typical "how-to" techniques. It teaches the principles behind the skills … the step-by-step processes you need to master in order to shape your supervisory style, communicate effectively in any medium and accelerate the process of truly managing all the aspects of your team—from communicating, to coaching, to time management and beyond. Read more...

In this on-target video program, you’ll encounter people who are very much like those you work with every day—some are very good at interpersonal office communication; others aren’t at all. Along the way, you’ll learn what it takes to be an ELECTRIC communicator. Read more...

Powerful Tools to Build Self-Respect, Gain Confidence and Communicate Assertively. Contains: six CDs and one CD-ROM containing a printable workbook. Read more...

What's the matter with people anyway? Just why do they seem so difficult to get along with? In this insightful program, professional coach, consultant and trainer Barbara Braunstein shows you that most people are really just more diverse than they are difficult. She identifies all the different people you work with, and live with, and then shows you exactly how to motivate them and get results with them, even the truly difficult ones. Contains: Six audio CDs and one CD-ROM containing a printable workbook. Read more...

While unmanaged conflicts, disagreements and out-of-control emotions can harm your important working and personal relationships, effectively managed conflict can actually promote cooperation and build stronger relationships. You’ll learn how to get a handle on the feelings of anxiety and anger that can sabotage your ability to deal effectively with conflict, how to keep disagreements from getting out of hand and how to negotiate resolutions when they do. The bottom-line result is greater harmony, more enthusiasm and increased productivity. Read more...