This 6 DVD bundle includes:

Escaping the Time Trap
Are you working longer and harder yet still never find the time to do all the things you need to do – let alone the things you want to do? You’re not alone. A lack of time is one of the loudest complaints business professionals have today. You’re in a time trap you’ve created for yourself, and it’s one that you can break out of.Supervisory Solutions
There are six skills you need to succeed in management. Do you know them? More specifically—have you mastered them? Chances are that you got into management because you excelled at what you were doing. You had mastered a special set of skills. Along the way, others noticed your healthy ambition, desire to lead, and maybe even a natural gift to teach others. All of those skills helped get you to this point. Now, what does it take to survive and succeed in this new role of managing?Dealing with Difficult Employees
Do you know how to handle your problem people? Every workplace has its own collection of difficult people, and your job as a manager, supervisor or team leader is to handle them! It’s not an easy assignment – there aren’t any clear cut rules or guidelines. Only someone who has done it successfully can help us understand how to handle difficult employees.Exploring Management Styles
Do you feel challenged by the demands on you as a manager? Do you feel frustrated by the strange and confusing behavior of the people you lead? If you feel challenged or frustrated by the difficulties of getting people to work together harmoniously and effectively, then you need to meet Focuser Fran, Relater Bob, Integrator Isabelle and Operator OscarCommunicating With Confidence
In this on-target video program, you’ll encounter people who are very much like those you work with every day—some are very good at interpersonal office communication; others aren’t at all. Along the way, you’ll learn what it takes to be an ELECTRIC communicator.Creating Customer Satisfaction
How can you build trust with your customers when you feel pressured by their demands? How do you balance your company’s customer service expectations with your customers’ needs? How can you master the art of saying "No" effectively? Read more...

Great leaders constantly search for new ways to use their talent and their intelligence to stretch their influence. Learn what sparks the fire of passion in effective, enduring leaders and, more importantly, in those they lead. Read more...

You don’t have to let others put you down. When you arm yourself with the positive knowledge and practical skills to meet all of your challenges, no one can make you feel bad or inferior – no matter who they are. This five-book value pack includes: Assert Yourself, Exploring Personality Styles, Learning to Laugh at Work, Putting Anger to Work for You and Saying "No" to Negativity. Read more...

People will annoy you – whenever you let them. People will dump their problems – whenever you let them. People will try to put you down – whenever you let them. Stop letting them do that to you – now. Prepare yourself to be in charge and to take control. Read more...

Make all the right moves, each and every time. Give your team a winning chance. You can't do it all for them, but you can help them help themselves. This five-book value pack includes: The Supervisor’s Guide, Dynamic Delegation, Motivation in the Workplace, The ABC’s of Empowered Teams and Exploring Personality Styles. Read more...