SkillPath Seminars
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by Kathleen Leighton
How can you build trust with your customers when you feel pressured by their demands? How do you balance your company’s customer service expectations with your customers’ needs? How can you master the art of saying "No" effectively? Read more...
$99.95
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by Dawn Jones
Anyone who can effectively deal with difficult people and situations enjoys a real advantage in the workplace. Next time, be prepared. In this 60-minute DVD, you'll look at what bugs you, who you are and why you respond the way you do, how to make new changes stick and where to stand your ground along with when to walk away. Spend an hour with Dawn and you'll know exactly what to say and do to defuse volatile situations and bring out the best in people—no matter how difficult they are.

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by Various
Make every day a good day! This five-book value pack includes: How to Deal with Difficult People, A Winning Attitude, The Care and Keeping of Customers, Total Quality Customer Service, and Stress Control. Read more...
$90.75
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by Brian Grossman
Did You Hear What I Think I Said? Listening is so basic we take it for granted, and most of us think of ourselves as better listeners than we really are. In fact, listening may be one of our least-developed skills, even though it’s the number one component of our psychological well being. Read more...
$89.95
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by Dennis Keene
Get Primed for the Climb!

Customers today have greater demands and higher expectations than ever.

No wonder you sometimes feel overwhelmed at the daunting task of providing truly excellent customer service all the time. Ready to learn new skills? Do an attitude makeover? Get a dose of inspiration? This audio will not only boost your day-to-day effectiveness—it will give you a tremendous edge when it comes to giving the superstar performance your customers and organization expect. Read more...
$29.95
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by Rebecca L. Morgan
If you ever have to deal with customers in your job, you know that sometimes customers get upset. While there is no single technique that works with every upset person, there are skills that can be mastered with a positive attitude and practice. Read more...
$15.95
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by Lauren Schieffer
In this age of technology, the tools business professionals use to communicate are changing quickly and dramatically. But one thing hasn’t changed: The need to get your message across succinctly, purposefully and with focus. In this 60-minute DVD video, you’ll learn the secrets of high-impact written and spoken communication and how to apply them every day to achieve your goals, influence others and get results.


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by Kay Joslin Walling
Emotional self-control—it makes a difference in your performance, your relationships and your overall happiness.


Of all the skills you bring to the workplace, none is as critical to your achievement as emotional self-control. Managing Your Emotions will teach you how to stay cool and calm—no matter how much pressure you’re under. Read more...
$89.95
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by Dawn Jones
While unmanaged conflicts, disagreements and out-of-control emotions can harm your important working and personal relationships, effectively managed conflict can actually promote cooperation and build stronger relationships. You’ll learn how to get a handle on the feelings of anxiety and anger that can sabotage your ability to deal effectively with conflict, how to keep disagreements from getting out of hand and how to negotiate resolutions when they do. The bottom-line result is greater harmony, more enthusiasm and increased productivity. Read more...
$89.95
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by Various
Become a Social Media Marketing Superstar! The unique "An Hour a Day" series has helped thousands create, implement, measure and optimize winning marketing strategies. This collection of social media best-sellers will help you understand the world of social media and then, step by step and day by day, master social media’s crucial and interrelated platforms of Facebook®, Twitter™ and YouTube™. Read more...
$99.95
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