Corporate Strategies by SkillPath
Call us: 1-866-222-6315

In Building Emotional Intelligence (EI), participants will learn...

  • How feelings, reactions and emotions affect professional relationships
  • How to easily work with different personalities and communication styles
  • How to stay flexible and open in the face of change
  • How to avoid overreacting in emotionally charged situations

Working effectively with all the different and difficult types of people in the workplace—from co-workers to customers to suppliers to higher-ups—isn’t easy. Success hinges on the ability of your employees to manage their emotions and the emotions of others to avoid miscommunications, resolve conflicts, reach consensus, build a cohesive work environment and get things done. Our revolutionary communication training course, Building Emotional Intelligence, goes far beyond “people skills” to boil down the essentials of emotional intelligence into language anyone can understand. Employees will obtain practical skills and motivation to improve relationships among fellow employees, reduce stress and increase productivity.

Who will benefit from this training

Business professionals who want to improve performance and relationships through emotional intelligence training




    SkillPath Training Information

    Corporate Strategies by SkillPath can bring the following topic to your company: Building Emotional Intelligence (EI)

    Click on the link below for more information. http://www.skillpath.com/index.cfm/on-site/training/topic/building-emotional-intelligence



    TRAINING AGENDA

    Click on a title to view details

    Emotional intelligence in today’s workplace

    +
    • Why emotional intelligence has become the hot skill in today’s workplace
    • The link between emotional intelligence and performance
    • Beyond charisma … what exactly is emotional intelligence?
    • 4 core competencies of emotional intelligence
    • The profound benefits of emotional intelligence and how every employee can reap the rewards
    • Why “EI” will get employees promoted
    • Emotions shouldn’t be brought into the workplace—true or false?

    Increase personal power by understanding emotions

    +
    • The crucial importance of self-awareness—the single most important building block of emotional intelligence
    • What can happen when self-awareness is low
    • Assessing emotional intelligence, quickly and confidentially
    • Understanding personal emotions
    • Feelings of worry, anger, fear? Name it before you can claim it
    • The problem with “stuffing” emotions

    The emotionally intelligent work environment

    +
    • Emotional intelligence as a great motivation tool
    • 6 qualities of an emotionally intelligent workplace
    • How to model and encourage emotional self-control
    • 12 ways to promote emotional intelligence
    • Flexibility—why it’s such a big deal
    • Addressing 3 emotions that commonly lower employee performance
    • The “Golden Rule” when helping others manage their emotions
    • No more “It’s my way or the highway!” How to see BOTH sides of an issue

    Turn emotional intelligence into a strategic advantage when problems occur

    +
    • 6 principles of emotionally intelligent communication
    • How to effectively hear the feelings being expressed in a conversation
    • 5 workplace situations that cause people to lose emotional self-control
    • Emotions are rarely put into words—discover how to read unspoken feelings from nonverbal cues
    • How to listen to hear a lot more than what’s being said
    • Talk about emotions—without sounding like a shrink
    • Recognize the awesome power of empathy
    • Be comfortable and calm with all types of communication styles
    • Asking the right questions to clarify feelings and find common ground

    Use emotional intelligence to work through intense interactions and conflicts

    +
    • Conquer fear of emotional confrontations one step at a time
    • Have this tool handy for the next time a conflict arises
    • Avoid trigger words and the negative reactions they provoke
    • Heart, logic, instincts and emotions … using all parts of the brain to find solutions
    • A new, emotionally intelligent process for solving problems
    • Handling that sudden moment of “losing it”
    • Getting to the root of the problem by analyzing facts AND feelings
    • 4 slowdown techniques for calming an overly emotional person
    • When emotions get messy … the secret to standing out when others cave in

    Self-management tips to increase effectiveness

    +
    • A new mental script for controlling behavior, tendencies and impulses
    • Recognize the difference between “good” and “bad” emotions
    • How changing one belief can change a whole perspective on work
    • Recognizing the physical warning signs that emotions are surging
    • The RCF formula for stopping automatic responses
    • A simple way to lower an emotional thermostat on the spot
    • A tool kit of self-management skills