SkillPath Seminars
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In Building Your Emotional Intelligence, participants will learn...

  • Recognize how feelings, reactions and emotions affect work relationships
  • Start choosing how to act instead of reacting
  • Work easily and effectively with people who have different personalities and communication styles
  • Remain flexible and open in the face of change
  • Remain in control in emotionally charged situations
  • Anticipate problem situations and the underlying emotions and be prepared to handle them

Emotional intelligence (EI) can be defined as the ability to be aware of one’s own emotions and those of others and regulate personal emotions to facilitate effective thinking, action and relationships. Studies have shown that emotional intelligence has a much greater impact on career success than a person’s IQ.

Emotional intelligence abilities are not innate talents, but skills that can be learned. This class will enable you to identify and develop those emotional intelligence competencies that you most need to develop and create an action plan to grow stronger in each key area.

    SkillPath Training Information

    SkillPath Enterprise Solutions can bring the following topic to your company: Building Your Emotional Intelligence

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    Emotional intelligence in today’s workplace

    • Why EI has become an important skill in today’s workplace
    • Discover the competencies of emotional intelligence at work
    • Assess your emotional intelligence quickly and confidently

    Increase your self-awareness by understanding your emotions

    • The crucial importance of self-awareness
    • What, unfortunately, can happen when self-awareness is low
    • Be aware of how you make appraisals
    • What is it you’re feeling? You’ve got to name it before you claim it

    Your role in creating an emotionally intelligent environment—how to self-regulate and self-motivate

    • What is meant by self-regulation? Be the best version of you
    • The problem with “stuffing” your emotions
    • Recognizing the physical warning signs that your emotions are surging
    • A new mental script for controlling your behavior, tendencies and impulses
    • Flexibility—why it’s such a big deal
    • Handling that moment when you suddenly realize you may tear up
    • A handy tool for the next time a conflict arises
    • The RCF (relax, catch yourself thinking, find the causes) formula for stopping angry responses you later regret

    Developing and refining relationships—relate well to others

    • Ways to promote emotional intelligence in your workplace
    • Be comfortable and calm with all types of communication styles
    • Principles of emotionally intelligent communication
    • Emotions are rarely put into words—discover how to read unspoken feelings from nonverbal cues
    • How to listen to hear a lot more than what’s being said
    • Recognize the awesome power of empathy
    • Avoid trigger words and negative reactions they provoke

    Use emotional intelligence to mentor others

    • Talk about emotions—without sounding like a psychologist
    • How to model and encourage emotional self-control
    • The “golden rule” when helping others manage their emotions
    • Asking the right questions to clarify feelings and find common ground
    • 5 slowdown techniques for calming an emotional person