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In Management Skills for Executive-level and Administrative Professionals, participants will learn...

  • How to make decisions and solve problems on their own—quickly, creatively and confidently
  • How to stay poised, confident and professional in any situation
  • Professional time and project management techniques that help get more accomplished each day
  • How to cultivate leadership qualities to get more done through others
  • Teambuilding strategies
  • How to master the art of negotiation
  • How to handle stress and pressure effectively
  • How to work with difficult people
  • Project management basics

A survey several years ago by the organization now known as the International Association of Administrative Professionals (IAAP) revealed that support staffs performed more than 70 percent of the responsibilities managers once fulfilled—and that percentage is even higher today.

That’s a tall order, requiring a combination of finely-tuned management, interpersonal and technical skills; a positive work attitude; and a willingness to promote change in order to advance the organization. To be effective—to get things done through others—most support staffs need special training.

Give them that essential training on-site. This unique training course delivers the advanced training secretaries and assistants need to make decisions and solve problems on their own … to stay poised, confident and professional in any situation … to handle conflict … to persuade others to act … and to build harmonious working relationships with even the toughest personalities.

They’ll walk away with a manager’s perspective for problem-solving, planning and coordinating. They’ll know how to create rapport and gain influence. And they’ll be able to juggle multiple projects, increase their productivity and contribute more to the organization.

Who will benefit from this training

Administrative assistants
Support staff
Office managers
Anyone who is responsible for coordinating, managing or being an effective member of an office team

    SkillPath Training Information

    SkillPath Enterprise Solutions can bring the following topic to your company: Management Skills for Executive-level and Administrative Professionals

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    Understanding the assistant’s changing role in a changing workplace

    • An overview of the current business trends and practices that are reshaping the role of the administrative assistant—and management’s expectations
    • The key elements necessary for transitioning a relationship with a manager into a productive working partnership
    • Problem solving, planning, coordinating: Taking inventory of the managerial responsibilities today’s executive secretaries and administrative assistants assume

    Presenting a powerful image

    • What’s acceptable behavior and what’s not
    • How to project an assertive, confident image no matter what the situation
    • How to banish credibility-robbing words, gestures and mannerisms
    • The career-boosting value of forming a mentoring relationship with a respected and trusted manager

    Mastering the fine art of negotiation

    • Why it’s important to have a crystal-clear understanding of the desired outcome of any negotiation
    • Techniques for leveraging position and enhancing bargaining power
    • How to achieve win-win negotiations even when the other side refuses to compromise
    • Special issues to consider when negotiating on behalf of a boss

    How to play office politics

    • Sizing up an organization’s political hierarchy
    • How to tap into the power that’s often hidden in the most unlikely places in an organization

    Persuasion and consensus-building techniques

    • The 4 critical elements of communication that get results
    • How to create a relationship with a boss in which you’re both operating from “the same page”
    • How to communicate clearly, confidently and persuasively

    Conflict management

    • Understanding the causes of conflict—and 10 techniques for resolving it
    • Why it’s important to focus on the problem—not the people—when resolving conflict
    • The best way to let a boss know about problems or sensitive situations

    Handling stress and pressure

    • Learning to recognize and overcome the 5 most common causes of job-related stress
    • The keys to avoiding job frustration and burnout
    • Simple relaxation exercises to effectively reduce tension and stress

    Working with difficult people

    • Tried-and-true strategies for dealing with even the toughest personalities and establishing harmonious working relationships with them
    • Understanding the underlying causes of undesirable behavior and how to deal with them

    Motivation, coaching and counseling

    • Leadership styles and how they affect what you can get done through others
    • Why providing workers with the spark for motivating themselves is more effective than trying to light a fire under them
    • Do’s and don’ts for counseling staff members through job-related or personal problems


    • How to become an effective liaison between a boss and the other team members
    • How to assume a position of leadership
    • Identifying the major workplace personality types and understanding how each responds in various situations
    • How to recognize a boss’s primary personality style and how to respond in order to work together as a productive pair
    • The keys to effectively coordinating tasks and responsibilities

    Problem solving and decision making

    • Interviewing techniques that can help make the best selection when called on to be part of the recruitment team
    • How to deal with vendors, clients, customers, subcontractors, consultants and others who routinely do business with your organization
    • Creative approaches to overcoming the most common obstacles administrative assistants face
    • Guidelines for making decisions without consulting a boss first

    Getting to the heart of effective time management practices

    • Assessing the current situation: How is a typical workday spent?
    • Finding a planning/scheduling system
    • The true difference between wasted time and time well spent
    • How to set long-range goals that direct in prioritizing daily tasks
    • The difference between urgent and important
    • Dealing with interruptions, telephone calls, drop-ins and other major time robbers

    Coordinating daily activities with others in the office

    • The key to coordinating a daily tasks and special projects from the boss
    • Following intuition: Knowing when to take the initiative to get a job done before it’s even requested
    • How to diplomatically let co-workers—and a boss—know when you can’t take on any more work

    Project management basics

    • How to plan any project from start to finish
    • How to juggle multiple projects, especially when reporting to more than one boss
    • Charting techniques for managing every stage of a project
    • How to budget for and control costs

    How to use deadlines to keep a project moving ahead

    • How to set realistic project deadlines
    • Why announcing a deadline to a boss or to team members helps you achieve it
    • The 3 keys to making missed deadlines a thing of the past