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In Effective E-mail Communication in the Workplace, participants will learn...

  • The 12 most damaging blunders in business e-mails
  • An intriguing spelling technique that many national spelling champs secretly rely on
  • The most troublesome words in business and how to erase any uncertainty about using them
  • How to tell at a glance which e-mail messages should be addressed first

E-mail is not exempt from the rules of professional communication. In fact, clear and concise e-mails have a much better chance of getting positive results. In this training course, your employees will learn to write, edit and proofread e-mails that project credibility and professionalism, are free of spelling mistakes and demonstrate perfect grammar and usage. They’ll also get helpful tips on how to write e-mail that gets read, the new rules of e-mail etiquette and legal issues to watch out for.

Who will benefit from this training

Any employee within an organization

    SkillPath Training Information

    SkillPath Enterprise Solutions can bring the following topic to your company: Effective E-mail Communication in the Workplace

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    Projecting credibility and professionalism through e-mail messages

    • The 12 most damaging blunders in business e-mails
    • How to curb the use of worn-out business clichés and what to say instead
    • How to develop a sixth sense for damaging, biased and sexist language
    • Get a firm grip on how to deliver bad news in an e-mail

    Spelling every word correctly every time

    • DANGER: Spell-checkers don’t take the place of the human eye
    • An intriguing spelling technique that many national spelling champs secretly rely on
    • How to stop having to look up the same word in the dictionary over and over
    • Prefixes and suffixes made easy
    • How to take the confusion out of pluralizing letters, abbreviations and numbers

    Editing and proofreading e-mail messages

    • 4 amazing proofreading secrets that will automatically increase accuracy rates to 99%—or higher
    • How to proofread quickly and accurately under pressure
    • How to shut out phones, voices and other distractions when proofing in a busy office
    • Catching typographical errors—yes, it’s tricky, but these tips will help shine the spotlight on them
    • A proofreader’s checklist that ensures perfection down to the very last detail

    Perfecting grammar and usage skills

    • The most troublesome words in business and how to erase any uncertainty about using them
    • When a personal, casual style is important—never underestimate the power of contractions
    • A concise refresher on how to correctly use verb tenses, subject-verb patterns and pronouns and their antecedents
    • Ensure or insure? Affect or effect? Making the right choice between confusing words like these just became a whole lot easier!
    • When it’s okay to bend the “rules” to make a point clearly
    • Are abbreviations and acronyms really proper in business writing? This insight will shed light on the issue
    • The unwritten rules about the appropriate and inappropriate use of jargon

    E-mail techniques and etiquette

    • Business writing tips to ensure memos and e-mail messages communicate the point
    • How to write memos and e-mail that today’s busy professional can digest in 60 seconds or less
    • 15 writing tips to ensure e-mails get read
    • The do’s and don’ts of e-mail
    • How to present the proper tone in e-mails
    • Prioritizing e-mails
    • 6 tips for getting the most out of e-mail
    • Understanding the demands of the business world in relation to e-mails
    • When it’s important to use the phone instead of e-mail

    E-mail and the law

    • What to do to detect—and stop—employees who are fooling around on the Web and with e-mail
    • How to legally monitor computers and e-mail while following the strict guidelines
    • Understanding e-mail, grounds for dismissal and legal precedence
    • Why e-mail can be an issue in sexual harassment suits—and the steps your organization can take to eliminate its potentially damaging effects
    • How to create and implement an effective e-mail policy
    • Find out what legal liability a company has if an employee sends out improper e-mail messages