In How to Deal With Difficult People, you'll learn...
- How to recognize and deal with each of the 9 most difficult personality types
- How to know which difficult behavior is temporary and which is chronic … and how to respond to each
- How to control your own anxieties and fears while confronting difficult people
- How to stop tyrants and micro-managers in their tracks
- And much more!
Wouldn’t it be a relief if you finally had a way to handle those cranky, gimme-gimme, wishy-washy or know-it-all types you encounter every day? This powerful one-day course will teach you how to understand these personalities—and many others—and equip you with savvy strategies to gain the control you need to deal with poor behavior so that the repetitive patterns finally cease. We guarantee you’ll never again be defenseless when facing the intimidating and impossible behavior of others.
WORKSHOP AGENDA
Click on a session title to view details
How to raise your awareness and understanding of difficult behavior+
- What makes people like this? An overview of difficult thoughts and actions
- How to tell the difference between the temporarily and the chronically difficult
- The 75 difficult types—and the 9 most common you encounter
- Power issues … and the need for any kind of control
- Insecurity: Obvious and not-so-obvious implications of this major cause of difficult behavior
- What makes ’em tick? 13 more reasons why they act the way they do
- 3 monumental misunderstandings about difficult people
- From the ground up … foundations of difficult behavior
- Dangers of defining the problem only as you see it
Your turn: How to examine your own reaction to others’ behavior+
- Internal drive: What’s that tape playing inside your head?
- Attitude check … a list to help find out if it’s you, not “them”
- Image maker: How to recognize yourself in difficult people’s behavior
- Chart your path to greater self-understanding about difficult situations
- Worrying your way into recurring difficult confrontations
- Missing the boat: How to distinguish between self-denial and self-protection
- The rule of results: What happens Your reaction = What you get
- Rose- or other-colored glasses … recognizing the filters you look through
- 3 ways to empower yourself beyond the difficult person’s reach
Self-defeating actions that only increase and prolong your difficulties+
- The waiting game … why procrastination won’t ever make the situation disappear
- Hints, lobs and generalities that miss the mark and the solution
- ”One-upping” that difficult co-worker … and why it never turns out for the better
- Pushing the difficult person toward changes they’ll never accept
- Urging (and urging, and urging) them to like your way
- Having to be “right” at all costs
- Over-preparing for the confrontation that you keep putting off
- Taking the blame … just because he or she is your boss
Active solutions that bring immediate results and closure+
- How to find out what the real—not the perceived—problem is
- Proven approaches to pulling a 180 … and why sudden changes can lead to faster solutions
- The Acorn Approach: Even the biggest solutions start from a seed
- Look for the “hidden” answers staring you right in the face
- 9 short paths that lead to satisfying endings
- Anger management: Handling yours, his and hers
- Commonality tactics … and 7 common reasons that people underrate them
- The magic Power of Praise in managing a difficult person
Positive steps to successfully overcome negativity in the long term+
- Move from confrontation to positive interaction in 3 easy steps
- 7 ways that changing your frame of mind will change behavior outcomes
- The 4 steps of the Change Equation
- Techniques for healing after dealing with difficult people
- 17 ways to go on working with difficult co-workers
- The Time-Bomb Boss … 10 ways to handle them on an ongoing basis
- Venting? Yes. Like Vesuvius? No … tips for constructively blowing off steam
Proven ways to difficult-people-proof your life+
- Difficulty solved … now, how to keep it that way
- What to do when your difficult-people-dealing strategies flop
- Decisions, decisions: You always control your response
- The 13 life lessons that difficult people offer you
- Crystal ball vision: How to predict—and avoid—future encounters
- Practice, practice and more practice … until you get it right
- How to speak positively so you can think positively
- 7 more ways to skirt difficult dead ends and keep your options open
