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In Clear and Concise E-mail and Business Writing, participants will learn...

  • How to ensure every e-mail sent gets opened and read
  • How to convey the desired tone in all written communications
  • How to use more of Outlook®’s features to be more productive
  • How to write meaningful subject lines that get attention

Take a look at the e-mails in your inbox. How many contain rambling sentences, misleading subject lines, poor grammar, improper word usage and (yikes) typos? A lot? No surprise. Poorly written, ineffective e-mails are an epidemic in today’s workplace. Why don’t people get to the point, for heaven’s sake, instead of sending out confusing dissertations that waste your precious time? And worse, generate e-mail after e-mail after e-mail to clarify.

Our feelings exactly! Our training course, Clear and Concise E-mail and Business Writing, will train your employees to write more clearly, concisely and confidently. With dozens of examples, this training class will show them how to easily and immediately improve everything they write, with a special emphasis on e-mail communication.

Who will benefit from this training

Any employee within an organization




    SkillPath Training Information

    SkillPath Enterprise Solutions can bring the following topic to your company: Clear and Concise E-mail and Business Writing

    Click on the link below for more information. http://www.skillpath.com/index.cfm/on-site/training/topic/Clear-Concise-E-mail-Business-Writing



    TRAINING AGENDA

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    How to improve e-mail results and productivity

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    • Dispelling common myths about e-mail communication
    • Why striking the right tone in e-mail is so important—and so difficult
    • In praise of bullets: Learn how to use them so the reader can zoom right in
    • Subject lines: What works, what doesn’t
    • Semicolons don’t belong in e-mail! How to keep sentences short
    • Don’t write a novel!
    • How to quickly answer every reader’s top question: “What’s the point?”
    • Use the 1-to-1 formula
    • E-mail—or call? The “2X rule” makes that decision easy
    • 3 temptations of e-mail to resist
    • E-mail in the real world: Examples of the good, the bad and the ugly
    • The biggest e-mail etiquette mistakes
    • E-mails at the speed of light: How pausing before hitting “Send” will pay off

    How to strengthen business writing skills

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    • Getting started—tackling the demons of procrastination
    • Using plain and simple English for e-mail communication
    • Quick and painless grammar “how-to’s”
    • In the hot seat … tips for writing under pressure
    • Want to write faster? Do these 4 things first
    • Presenting complex information without causing readers to wonder, “Huh?”
    • Why, when and how to use transition words
    • How to write for people who scan instead of read—in other words, everybody!
    • Internal vs. external communication: How tactics must change
    • How to eliminate trite, clunky and cumbersome language and other signs of lazy writing
    • The finishing touch: Simple proofreading techniques

    Why good communication matters—no matter what the channel

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    • The first lesson in business communication
    • How to avoid written communication breakdowns
    • Do’s and don’ts when writing on the job—especially e-mails
    • How to improve communication strengths
    • Knowing the audience
    • How to avoid turning people off with e-mails
    • Making a positive impression with every written communication
    • Masterful ways to persuade colleagues, higher-ups, clients and vendors
    • Writing for credibility

    Maximizing the full capabilities of Microsoft® Outlook®

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    • The secret to an empty inbox—deciding what to do with every single message
    • How to become a more productive e-mailer using Microsoft Outlook
    • Using Outlook’s advanced tools to shrink an inbox
    • Ways to customize Outlook to meet unique communication needs
    • How Outlook is reinventing e-mail management to keep up with on-the-go business professionals
    • Outlook’s “rules” to save time and stay organized
    • Great ways Outlook helps respond to e-mail faster
    • How Outlook’s color-coding system can make life easier
    • The power of Outlook reminders and the search function