In Building Your Emotional Intelligence, you'll learn...
- How your feelings, reactions and emotions—and those of others—affect your work relationships
- How to easily work with people with personalities and communication styles different from yours
- How to stay flexible and open in the face of change
- How to keep yourself and others from overreacting in emotionally charged situations
- And much more!
Working effectively with all the different and difficult types of people in your workplace—from co-workers to customers to suppliers to higher-ups—isn’t easy. Your success hinges on your ability to manage your emotions and the emotions of others to avoid miscommunications … resolve conflicts … reach consensus … build a cohesive work environment … and get things done. This revolutionary communication seminar goes far beyond “people skills” to boil down the essentials of emotional intelligence into language anyone can understand. No theory here. Just the practical skills and motivation you need to improve all your work relationships, reduce stress and frustration and advance your career.
WORKSHOP AGENDA
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Emotional intelligence in today’s workplace+
- Emotional intelligence: Why it’s become the hot skill in today’s workplace
- The link between emotional intelligence and performance
- Beyond charisma … what exactly is emotional intelligence?
- 4 core competencies of emotional intelligence
- The profound benefits of emotional intelligence and how every employee—regardless of title, job or industry—can reap the rewards
- Your IQ may get you hired, but it’s your “EI” that will get you promoted—here’s why
- Emotions shouldn’t be brought into the workplace—true or false?
Increase your personal power by understanding your emotions+
- The crucial importance of self-awareness—the single most important building block of emotional intelligence
- What, unfortunately, can happen when self-awareness is low
- Assess your emotional intelligence, quickly and confidentially
- How to better understand how and why you feel—and react—the way you do
- What is it you’re feeling? Worry, anger, fear? You’ve got to name it before you can claim it
- The problem with “stuffing” your emotions
The emotionally intelligent work environment—your role in creating it+
- Emotional intelligence is a great motivation tool—but you need to know a few things first
- 6 qualities of an emotionally intelligent workplace: How does yours measure up?
- How to model and encourage emotional self-control
- 12 ways to promote emotional intelligence in your workplace
- Flexibility—why it’s such a big deal
- Addressing 3 emotions that commonly bog down teams and lower performance
- The “Golden Rule” when helping others manage their emotions
- No more “It’s my way or the highway!” How to see BOTH sides of an issue
Turn emotional intelligence into your strategic advantage when problems occur+
- 6 principles of emotionally intelligent communication
- How to hear the feelings being expressed in a conversation so you’re able to choose the best response
- Alert! 5 workplace situations that cause people to lose emotional self-control
- Emotions are rarely put into words—discover how to read unspoken feelings from nonverbal cues
- How to listen to hear a lot more than what’s being said
- Talk about emotions—without sounding like a shrink
- Recognize the awesome power of empathy
- Be comfortable and calm with all types of communication styles
- Asking the right questions to clarify feelings and find common ground
Use emotional intelligence to work through intense interactions and conflicts+
- Conquer your fear of emotional confrontations—one step at a time
- Have this tool handy for the next time a conflict arises
- Avoid trigger words and the negative reactions they provoke
- Heart, logic, instincts and emotions … using all parts of your brain to find solutions
- A new, emotionally intelligent process for solving problems
- Handling that moment when you suddenly realize you may lose it
- Getting to the root of the problem by analyzing facts AND feelings
- 4 slowdown techniques for calming an overly emotional person
- When emotions get messy … the secret to standing out when others cave in
Self-management tips that can double your effectiveness+
- A new mental script for controlling your behavior, tendencies and impulses
- Recognize the difference between “good” and “bad” emotions
- How changing one belief can change your whole perspective on work
- Recognizing the physical warning signs that your emotions are surging
- The RCF formula for stopping automatic responses you later regret
- A simple way to lower your emotional thermostat on the spot
- A tool kit of self-management skills you’ll use every day for the rest of your career
