In Advanced Supervisory Skills, you'll learn...
- How your supervisory role can positively impact your department, your entire organization and the bottom line
- Just what it takes to communicate … whether you’re speaking, drafting a memo or writing e-mail … with unmistakable power and clarity
- The 21st century tactics and strategies to manage individual and team performance
- The winning supervisors’ way to conceive, plan and execute meaningful goals
- And much more!
This is supervision beyond “been there, done that” thinking. You won’t find the same old supervisory fundamentals or management basics you’ve already fine-tuned in your career. Instead, this program exposes you to the best, brightest and most up-to-date thinking in developing yourself into a top-notch supervisor, and gives you the tools to go out and make a difference for your organization.
WORKSHOP AGENDA
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Supervision is your chance to lead and make a difference+
- How to understand what leadership is … and what it isn’t
- You may be the supervisor, but who’s really leading your group?
- To think supervision, think like a leader
- Right decision, wrong time: Techniques for improving your timing
- How to build the strongest team from the start
- 9 objectives that every successful supervisor must fulfill
- How to develop the “next” supervisor within your team
- Ways to foster profitable risk taking among your team members
Stop trying to perform “management” and start managing performance+
- Common roadblocks on the path to spreading decision-making responsibilities
- The successful supervisor’s way to encourage competence, accountability and results
- 5 requirements for team member empowerment
- How to root out the actual causes of poor performance
- What to do when you have to discipline
- How to become less of a doer and more of a delegator
- Become the coach your team needs to be a winner
- Tips and tactics for documenting employee performance
- How to streamline your discipline documentation process
- Why performance reviews are undermining your team … and what to do instead
Communication: A key component of your supervisory success+
- What it takes to develop a more effective supervisory voice
- Proven ways to start using the language of values
- How to communicate your vision more effectively
- 6 characteristics of successful communicators
- The conviction-communication link that’s vital to every exchange
- How to use the productive power of praise
- The 4 foundations that support all competent communications
- How to reach out, make people feel good and inspire others
- 5 components of clear and effective communication
Change brings opportunities … if you’re ready and know how to handle it+
- How to view change and explain it to your team members
- Organizational change and what it means to your supervisory efforts
- Strategies for communicating change, from start to finish
- How to deal with negativity in the face of inevitable change
- 5 factors involved in changing behavior
- How to set the stage and direct your group through change
- Crisis isn’t spelled P-A-N-I-C: How to deal with the problem
- Steps to speed up the change process and work through it faster
Learn to integrate your team’s efforts throughout the organization+
- Be the bridge between your team and the organization
- The right presentation styles can take your team a long way
- How to supervise content creation for your company-wide presentations
- Good delivery design and effective communications
- Communicate how your team’s work impacts the company, your customers and your lives
- How to become a strategic-partner supervisor
- 5 characteristics that will bring allies your way
Advanced supervisory tactics for handling problem team members+
- How to discover the true causes of a team member’s destructive attitude
- Productive ways to resolve internal team conflicts
- How to develop the best offense when your people are defensive
- Ways to work through an employee’s poor attitude
- Strategies for face-to-face meetings that produce the results you need
- How to more effectively neutralize anger, negativity and burnout
- Options for finding new answers to old problems
- What to do when your only choice is discipline
How to determine your direction and set a plan for getting there+
- What it will take to become the supervisor you want to be
- Avoid the common misconceptions about planning and strategy
- Learn the difference between strategic planning and strategic thinking
- How to create team values through your own example
- Supervisory skills that the changing work world will demand
- How to strategize your own supervisory advancement
- Vigilance, perseverance and other characteristics for making your reality their reality
