In Active Listening, you'll learn...
- How good a listener you really are
- The 6 keys to effective listening
- What gets in your way of being a good listener
- How to know which type of question to ask
- And much more!
There’s a world of difference between hearing and listening. When you actively listen, you pay full attention, listen between the lines, notice nonverbal communication, ask the right questions and clarify your understanding. Active listening doesn’t come naturally, which is why we created this seminar. It not only makes a compelling case for active listening, but also teaches you, step by step, how to listen. What you learn will transform your personal and professional interactions—whether one-on-one or in meetings—and lead to more rewarding and meaningful communication with everyone in your life.
WORKSHOP AGENDA
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Fundamentals of active listening+
- Defining a good listener
- Discover how good a listener you really are
- Uncovering the qualities that make someone a good listener
- Discovering your own communication skill set
- Understanding the 4 steps to active listening
- Identifying the actions that encourage active listening
Interactive listening and nonverbal communication+
- What interactive listening is and why you need to add it to your communication skill set
- The 6 keys to effective listening
- What gets in your way of being a good listener?
- How to listen between the lines to really hear the speaker’s message
- 10 effective communication hints to improve your communication skills
- Why it’s important to be aware of nonverbal communication
Asking the right questions+
- How to get the information you need more quickly
- Understanding the 3 primary purposes of questions
- Important considerations to keep in mind when asking questions
- Uncovering the 3 types of questions
- How to know which type of question to ask
- Putting it all together—the 4 keys to being an effective listener
