Corporate Strategies by SkillPath
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In Active Listening, participants will learn...

  • How to define a good listener
  • Assessment of personal listening skills
  • 6 keys to effective listening
  • What prevents employees from being good active listeners
  • The importance of nonverbal communication
  • How to ask the right questions

There’s a world of difference between hearing and listening. Active listening doesn’t come naturally, which is why this training course is ideal for all employees within an organization. When employees actively listen, they pay full attention, listen between the lines, notice nonverbal communication and ask the right questions. What participants will learn during this training will transform their personal and professional interactions—whether one-on-one or in meetings—and lead to more rewarding and meaningful communication with everyone in their life.

Who will benefit from this training

All employees within an organization




    SkillPath Training Information

    Corporate Strategies by SkillPath can bring the following topic to your company: Active Listening

    Click on the link below for more information. http://www.skillpath.com/index.cfm/on-site/training/topic/Active-Listening



    TRAINING AGENDA

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    Fundamentals of active listening

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    • Defining a good listener
    • Assessment of personal listening skills
    • Uncovering the qualities that make someone a good listener
    • Discovering personal communication skill sets
    • Understanding the 4 steps to active listening
    • Identifying the actions that encourage active listening

    Interactive listening and nonverbal communication

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    • What interactive listening is and why it’s an important communication skill set
    • 6 keys to effective listening
    • What prevents employees from being good active listeners
    • How to listen between the lines to really hear the speaker’s message
    • 10 effective communication hints to improve communication skills
    • Why it’s important to be aware of nonverbal communication

    Asking the right questions

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    • How to get the information needed, more quickly
    • Understanding the 3 primary purposes of questions
    • Important considerations to keep in mind when asking questions
    • Uncovering the 3 types of questions
    • How to know which type of question to ask
    • Putting it all together—the 4 keys to being an effective listener