We’re in an ever-changing work environment today—the world is smaller and a homogeneous workplace rarely exists. Today, leaders deal with a variety of employees across generational and cultural lines, each with their own values, beliefs, work ethics and needs. Successful organizations embrace diversity and strive for inclusion among their employees. The mosaic of people who bring a variety of backgrounds, styles and perspectives are assets…

As the CEO of the leading training company in the world, other business leaders constantly ask me about how they can better evaluate the effectiveness of their training programs. They know training their employees is critical to thrive in business today. However, they’re never quite sure if they’re getting the biggest return on their investment. They’re searching for a way to calculate learning analytics and…

As a manager, have you ever told a member of your staff to start thinking more strategically and “big picture”? Did you get a blank stare back like a deer in the headlights when you did? Do you think your employee may have been wondering what in the world you were asking them to do? If so, don’t worry … even veteran managers and supervisors…

Delegating is an important part of being a manager. But, it can be tricky if you aren’t able to let it go. Most employees can’t stand it when you hand them something to do and hover nearby to see how it’s going. But, in your mind, you’re doing the right thing. After all, what if the employee fails to do it right?  You’re pretty sure…