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Employee handbooks are a great way to keep employees on track—and protect your organization from costly lawsuits… https://t.co/Qq4ugTRjlz       |       Avoid these four common service mistakes to ensure the return of valuable clients https://t.co/mkUYl3Av0L #customerservice #custserv       |       When co-workers quit … and there’s pressure to jump ship https://t.co/zzdMtHk9wo via @NST_Insights #careertips https://t.co/qASB6yWQVc       |       Today on our blog: Four key customer service mistakes your company must avoid https://t.co/ui4JJ3vM6s… https://t.co/8Z0hEh8G27       |       An introvert’s guide to being seen and heard (and taken seriously) in meetings https://t.co/rng6r71qNu #meetings… https://t.co/z1tm2Df2bY

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Category: "Management and Supervisory". View all posts.

As a manager, have you ever told a member of your staff to start thinking more strategically and “big picture”? Did you get a blank stare back like a deer in the headlights when you did? Do you think your employee may have been wondering what in the world you were asking them to do? If so, don’t worry … even veteran managers and supervisors…


Pssst … wanna know a secret? Happy and engaged employees are more productive. They’re more likely to stick around. They’re more likely to say great things about you and your company. OK, OK … that might be the biggest “No kidding” thing you read today. However, if everyone knows that creating a work culture that breeds employee happiness and loyalty is the ultimate goal, why…


If you include women, more than half of the workers in the U.S. are minorities. And while race might be the first thing that pops into your mind when you think of the word “minority,” it really encompasses much more than that. Added to the diversity of different races and ethnicities, there are gender considerations, age groups, religion, education, fashion, beliefs, diet and a variety…


Back in 2013, Virgin CEO, Richard Branson, famously said that working in an office would soon be a “thing of the past.” Today, as the Baby Boomer generation — with the “60-hour work week” mentality and contempt for telecommuting employees — leaves management and heads off into retirement, the rise of virtual employees will soon transform into virtual teams that must be managed and kept…


Almost everyone enjoys working with people with a positive attitude. We’re pretty sure we can’t say that absolutely everyone enjoys it, because there’s always that one man or woman in every company that just have to be negative. We like to call them Mr. or Ms. Cranky Pants, but that’s just us. The thing is … attitude is a choice. The difference between thriving at…


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