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Category: "Customer Service". View all posts.

Ever notice that the majority of negative reviews you read about a company is based upon a customer’s bad customer service experience rather than a bad product? It might be because most companies are wise enough to have a money-back guarantee of some sort. If you’re not happy, they’ll make it good. Even the angriest customers can be placated if you make them feel wanted…


Every company needs to make customer service a priority. The satisfaction and loyalty of clients is crucial to the success of a business. Employees will make errors, but it’s necessary for leaders to train their workers to notice when they’ve made blunders. Let’s take a look at common customer service mistakes employees should avoid: Ignoring customers’ feelings Emotions can sway clients’ purchases. Happiness can result…


Prior to making a purchase online, consumers often contact a company for customer service assistance. Their goal is to get their questions and concerns figured out before processing a transaction (commonly known as first contact resolution, or FCR). It’s more critical than ever for companies like yours to exceed your customer’s expectations during this initial interaction. Failure to do so will almost always send your customers elsewhere…


The best businesses strive to improve customer service on a daily basis on both an individual and departmental basis. Unfortunately, some try to do it without a clear customer service strategy and implementation plan. That makes it impossible to maintain meaningful relationships with their valued customers, or create strong relationships with new ones. To advance current customer service practices, business leaders must define two sets of goals….


Turning a dissatisfied customer into a happy one should be one of the main goals of any business. Unhappy customers leave and often never return and in the age of social media, can be disastrous to your image.  Research shows that finding and acquiring a new customer costs your company about five times more than it does to keep a current one happy. In addition,…


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