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Category: "Customer Service". View all posts.
Dan Rose

Customer service excellence has always been a goal of most companies, even back in the “old days.” It’s hard to believe today, but it really wasn’t that long ago when shopping at “brick and mortar” stores was about the only kind of shopping that you could do … outside of ordering something by phone out of a catalog. (Raise your hand if you remember getting…


Dan Rose

A crucial aspect of customer service is gauging consumers’ thoughts and feelings on the overall company and the products and services it sells. Therefore, employees should regularly inquire about customer feedback to truly understand how the business can improve its offerings, experience and mission. While there is no question that a greater percentage of these interactions are coming through social media, it’s foolish to ignore other…


Dan Rose

In honor of Customer Service Appreciation Week (Oct 2 – 6) we’re reposting three of our most popular customer service posts of the last year. For those of us who have been on your side of the phone or email, we applaud your patience, caring and dedication. Today, we look at a post by Brenda Smyth about how you can WOW your customers. Technology has…


Dan Rose

In honor of Customer Service Appreciation Week (Oct 2 – 6) we’re reposting three of our most popular customer service posts of the last year. For those of us who have been on your side of the phone or email, we applaud your patience, caring and dedication. Today, we look at four common service mistakes many companies make that can be avoided. Every company needs…


Dan Rose

In honor of Customer Service Appreciation Week (Oct 2 – 6) we’re reposting three of our most popular customer service posts of the last year. For those of us who have been on  your side of the phone or email, we applaud your patience, caring and dedication. Here’s our customer service post that originally came out in April: Ever notice that the majority of negative…


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