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#Favoritism in the workplace can be extremely frustrating—especially if you’re not the favorite. Here’s how to deal… https://t.co/UpjdSraRuu       |       5 social media mistakes that could cost you credibility and customers https://t.co/sjToEuK8Zn #socialmedia       |       7 simple leadership habits that will raise the bar at your company https://t.co/Q7wHwHbuZk via @Inc #management… https://t.co/hf7vAYXZ0W       |       New on our blog: 5 of the biggest social media mistakes companies make—and how to avoid them… https://t.co/vqPIQNCEX8       |       Are you driving your boss crazy? Here are some of the top annoyances https://t.co/CRmjoFnNEK via @NST_Insights #worktips #careertips

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Category: "Customer Service". View all posts.

The best businesses strive to improve customer service on a daily basis on both an individual and departmental basis. Unfortunately, some try to do it without a clear customer service strategy and implementation plan. That makes it impossible to maintain meaningful relationships with their valued customers, or create strong relationships with new ones. To advance current customer service practices, business leaders must define two sets of goals….


Turning a dissatisfied customer into a happy one should be one of the main goals of any business. Unhappy customers leave and often never return and in the age of social media, can be disastrous to your image.  Research shows that finding and acquiring a new customer costs your company about five times more than it does to keep a current one happy. In addition,…


Words have power, especially when you’re handling customers or clients by phone. Whether you’re talking to someone who’s angry, confused or thrilled, what you say can help create a happy, long-lasting relationship. Following are two examples of phone situations that can be tricky. The Too-friendly Caller The rules for interruptions: You can’t get a word in edgewise. “That’s a good point, Mrs. Dawson. Now about…


  We are a world focused on customers—striving to give them a great experience or opportunities to talk to us or return products if they’re not completely satisfied. The customer is king … he is always right … or is he? The U.S. Bureau of Labor Statistics estimated the number of dedicated customer service representatives in 2015 at over 2.5 million. Add in all the…


Did you know that more than 95% of unhappy customers never even tell you they were displeased with the treatment they received? They will, however, tell someone else … who will tell someone else … who will tell someone else. The art of being the business point of contact on the phone is that you must view every call as a form of service. Your…


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