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Category: "Administrative Support Training". View all posts.

Administrative assistants, like many employees, often undersell themselves when it comes to self-promotion. Unfortunately, if they don’t do it, no one else is going to do it either. On the bright side, if you’re an admin, it’s not that difficult to make sure your work is acknowledged. Furthermore, you can put your name in the minds (and on the lips) of the movers and shakers in…


Let’s be real … if your department runs like a Swiss watch and there is little to no unexpected drama, you probably have a great administrative assistant at the center of all the action. Admins do a lot of the dirty work to make sure everything goes smoothly in the department, such as making sure employees have the supplies they need to work, keeping scheduled…


As an administrative assistant, you are a critical bridge between your bosses and your co-workers. In addition, the support you supply to management requires serious skills. To succeed and advance, focus on sharpening the skills most valued by top executives. Without them, you’ll shortchange yourself and potentially miss out on important opportunities. Unfortunately, when it comes to admins, there is a misconception in the business world…


  Handling phone calls takes special skills. The cues we get from body language and facial expressions are absent … making it especially important to really “tune in” to the words and tone. The anonymity of the phone also sometimes gives callers license to be more aggressive than they might ordinarily be. Here are some tips for handling callers: Use a friendly tone      Seminar…


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