SkillPath Seminars
Call us: 1-800-873-7545
Employee handbooks are a great way to keep employees on track—and protect your organization from costly lawsuits… https://t.co/Qq4ugTRjlz       |       Avoid these four common service mistakes to ensure the return of valuable clients https://t.co/mkUYl3Av0L #customerservice #custserv       |       When co-workers quit … and there’s pressure to jump ship https://t.co/zzdMtHk9wo via @NST_Insights #careertips https://t.co/qASB6yWQVc       |       Today on our blog: Four key customer service mistakes your company must avoid https://t.co/ui4JJ3vM6s… https://t.co/8Z0hEh8G27       |       An introvert’s guide to being seen and heard (and taken seriously) in meetings https://t.co/rng6r71qNu #meetings… https://t.co/z1tm2Df2bY

SUBSCRIBE:

Category: "Administrative Support Training". View all posts.

Let’s be real … if your department runs like a Swiss watch and there is little to no unexpected drama, you probably have a great administrative assistant at the center of all the action. Admins do a lot of the dirty work to make sure everything goes smoothly in the department, such as making sure employees have the supplies they need to work, keeping scheduled…


As an administrative assistant, you are a critical bridge between your bosses and your co-workers. In addition, the support you supply to management requires serious skills. To succeed and advance, focus on sharpening the skills most valued by top executives. Without them, you’ll shortchange yourself and potentially miss out on important opportunities. Unfortunately, when it comes to admins, there is a misconception in the business world…


  Handling phone calls takes special skills. The cues we get from body language and facial expressions are absent … making it especially important to really “tune in” to the words and tone. The anonymity of the phone also sometimes gives callers license to be more aggressive than they might ordinarily be. Here are some tips for handling callers: Use a friendly tone      Seminar…


Is your records management system a strategic business tool or a legal risk? No one knows better than you that an effective records management system protects your organization and enhances your department’s performance. Yet, meeting federal regulations AND creating a system that works for you can be complex and confusing. Getting Support for a Records Management System As with any change, expect some people to…


You are the hub of the office — the front line of defense. The first person most people come into contact with and the real face of the company. You are vital, and the impression you make absolutely matters! And you’re also really, really busy. You have to handle a high volume of callers, discovering what — and who — they need, all while juggling…


Learn more about what SkillPath offers …


View our Seminars

Business and Professional Skills

Computer Skills