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Want to enhance #diversity in your workplace? Here are some techniques that work for many organizations:… https://t.co/BpQmrzSR1Q       |       You have to change how you react to people before you can change how you interact with them https://t.co/G14dVE7uZ7 #communication       |       Four questions you should always ask before starting a new work project https://t.co/vPBW0fDbX9 via @FastCompany… https://t.co/uBUfIscSvu       |       Today on our blog: 6 difficult office personalities and how to deal with them https://t.co/TGqw13ifgp #worktips… https://t.co/h2xe6of1r1       |       Incorporate these 5 things into your daily routine and watch what happens … https://t.co/15mlqb51dn via @Inc #happiness #success

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Prior to making a purchase online, consumers often contact a company for customer service assistance. Their goal is to get their questions and concerns figured out before processing a transaction (commonly known as first contact resolution, or FCR). It’s more critical than ever for companies like yours to exceed your customer’s expectations during this initial interaction. Failure to do so will almost always send your customers elsewhere…


The social media mistakes the U.S. Department of Education recently made should be a lesson to everyone about why it is critical to closely monitor (and proofread) everything your company sends out. For any readers living under a rock that didn’t see it, the DOE sent out a tweet to honor Black History Month. It quoted W.E.B. Du Bois, a 20th century civil rights leader and sociologist….


Is there anyone at your work who puts together “can’t miss” meetings?  You know, the kind of meetings you never want to miss because they begin the moment they’re supposed to … are attended only by the people who need to be there … have crystal-clear agendas … and end the minute they are supposed to end? But more important, these are the meetings that…


No offense to many of you, but your online job ads stink. For proof, take a look at the job sites like Monster, Indeed, Snagajob, Craigslist or even LinkedIn and one thing is painfully clear: Not enough hiring managers or HR personnel are spending adequate time writing effective job ads. Spending 15 to 30 more minutes to create a well-crafted job ad will make a…