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Some parts of tgreat #CustomerService will never, ever go out of style no matter what technology does https://t.co/EiTJNzbt8p       |       For a good #FridayFeeling, a blog with a few wise sayings collected through a very long life #Kindness https://t.co/79czrpaorZ       |       @Grumbleking @realDonaldTrump We shall remain quiet and neutral, but smile knowingly. Everyone can use more tact an… https://t.co/Z8310Utynk       |       @JessicaWarrene Great! We're glad you joined us today and hope you get everything you want out of the training. #NeverStopLearning       |       Remember: Being completely terrible at something is the first step to being pretty darn good at it https://t.co/0pKAwYWI3w via @TheMuse

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Cameron Bishop

One of the most satisfying things about being “the boss” is having good employees. However, it’s even better to help a good employee become a spectacular employee. As hard as it can be sometimes to recruit and maintain top talent, the seeds of helping another person achieve excellence and high levels of performance makes it all worthwhile. Spectacular employees aren’t plentiful, by any means. But…


Dan Rose

In today’s competitive work environment, the emphasis is on winning and teamwork. So it is little wonder that today’s managers often are referred to as coaches. Being a coach to your staff is crucial to the success of your department, and the organization as well. As a manager or as a coach, your job includes evaluating the different talents and skills of all your employees…


Dan Rose

Last week’s response to our donut post was exceptional and thank you for all your messages. This week, for a fall Friday when the weather is just about ready to turn cool for the rest of the year, I decided to give you some useless facts that I found on the Internet. It won’t be life-changing, but feel free to enjoy. If nothing else, some…


Dan Rose

It sucks to get passed over for a promotion that you really wanted. At best, the news is disheartening and at worst, devastating. Unless you have one of those amazing bosses, the follow-up conversation you have with him or her is probably not good. Bosses are people too and many of them are as uncomfortable giving bad news as you are receiving it. More often…