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Cameron Bishop

Nobody has to tell you—creating an atmosphere of employee accountability and trust can be difficult. You have to set clear performance expectations … deliver constant feedback … and have a strategy for follow-through when employees aren’t meeting the mark. And you have to do it all without coming off as a tyrant or micromanager. Even more importantly, when you have to come down on someone,…


Dan Rose

No doubt you’ve heard that it’s ok to be assertive when dealing with others, but being aggressive crosses the line. Still, if you’re like many people, there is a VERY thin line between assertiveness and aggressiveness.  And, in the heat of the moment, it’s very easy to cross that line. Furthermore, if you’re especially emotional at that instant, it’s easy to bulldoze your way over…


Dan Rose

A crucial aspect of customer service is gauging consumers’ thoughts and feelings on the overall company and the products and services it sells. Therefore, employees should regularly inquire about customer feedback to truly understand how the business can improve its offerings, experience and mission. While there is no question that a greater percentage of these interactions are coming through social media, it’s foolish to ignore other…


Cameron Bishop

“Charisma is the result of effective leadership, not the other way around.”— Warren Bennis and Burt Nanus; Leaders: The Strategies for Taking Charge When we think of leadership, invariably we tend to think of people with magnetic personalities and towering charisma. They may give inspirational speeches and have moments of greatness. Charisma is like art—hard to define, but everyone knows it when they see it. But, is having…