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Some parts of tgreat #CustomerService will never, ever go out of style no matter what technology does https://t.co/EiTJNzbt8p       |       For a good #FridayFeeling, a blog with a few wise sayings collected through a very long life #Kindness https://t.co/79czrpaorZ       |       @Grumbleking @realDonaldTrump We shall remain quiet and neutral, but smile knowingly. Everyone can use more tact an… https://t.co/Z8310Utynk       |       @JessicaWarrene Great! We're glad you joined us today and hope you get everything you want out of the training. #NeverStopLearning       |       Remember: Being completely terrible at something is the first step to being pretty darn good at it https://t.co/0pKAwYWI3w via @TheMuse

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Dan Rose

In honor of Customer Service Appreciation Week (Oct 2 – 6) we’re reposting three of our most popular customer service posts of the last year. For those of us who have been on your side of the phone or email, we applaud your patience, caring and dedication. Today, we look at a post by Brenda Smyth about how you can WOW your customers. Technology has…


Dan Rose

In honor of Customer Service Appreciation Week (Oct 2 – 6) we’re reposting three of our most popular customer service posts of the last year. For those of us who have been on your side of the phone or email, we applaud your patience, caring and dedication. Today, we look at four common service mistakes many companies make that can be avoided. Every company needs…


Dan Rose

In honor of Customer Service Appreciation Week (Oct 2 – 6) we’re reposting three of our most popular customer service posts of the last year. For those of us who have been on  your side of the phone or email, we applaud your patience, caring and dedication. Here’s our customer service post that originally came out in April: Ever notice that the majority of negative…


Cameron Bishop

Predictors continue to speculate an increase in hiring, but a decrease in talented resources to access. In some industries, this poses a problem for many leaders and hiring managers who face a conundrum. They have to accomplish organizational goals with a limited number of qualified applicants. So where can they turn? To their existing talent pool inside their organization, of course. First, reinforce the importance…