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Conversations are going on about your brand and company—are you listening? https://t.co/QdwRoNtNxr #socialmedia… https://t.co/iENCZ3G9TA       |       How do you know before you enroll in #training that what you learn will stick? Look for these signs. https://t.co/4SPArfIHWp #learning       |       @AmySquires5 9/9 If you would like to continue this dialogue, please feel free to contact us at socialmedia@skillp… https://t.co/X8tShRhnBf       |       @AmySquires5 8/9 We constantly try to improve our products better and your comments have already been passed along to upper management.       |       @AmySquires5 7/9 Again, please accept our apologies for offending you. More importantly, THANK YOU for letting us know your feelings.

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Social media monitoring isn’t just a “should do” thing these days, it’s a critical “must do” that needs a plan and procedures attached. Conversations are going on about your brand and company—whether you’re participating in them or not. If you’re not listening, you’re making a huge mistake that will eventually hurt your company. It’s your obligation to stay tuned in to what people are saying…


When should an informal, unwritten rule become formalized within a policy or procedure? How about immediately? If any of you were lucky enough to ever work for a small company like I did early in my career, a mom-and-pop place with 15 employees, the owners are often trusting and flexible. Employees were expected to show up on time and get the work done, and there was…


No matter how hard you work to gain respect at your workplace, if you don’t have powerful body language, you’re sending a bad message and throwing all your hard work out the window. In face-to-face communication, research shows that your words account for only 7% percent of your interaction—38% is in your tone of voice, and 55% is in your non-verbal cues, or body language….


Do you ever have times when you need to trust the pie to help you solve problems? If you’re wondering what I might have had to drink for lunch, bear with me. In the movie, “Men In Black III” starring Will Smith and Josh Brolin, you might remember the scene where Brolin’s Agent K and Smith’s Agent J have seemingly hit a complete dead end…