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Employee handbooks are a great way to keep employees on track—and protect your organization from costly lawsuits… https://t.co/Qq4ugTRjlz       |       Avoid these four common service mistakes to ensure the return of valuable clients https://t.co/mkUYl3Av0L #customerservice #custserv       |       When co-workers quit … and there’s pressure to jump ship https://t.co/zzdMtHk9wo via @NST_Insights #careertips https://t.co/qASB6yWQVc       |       Today on our blog: Four key customer service mistakes your company must avoid https://t.co/ui4JJ3vM6s… https://t.co/8Z0hEh8G27       |       An introvert’s guide to being seen and heard (and taken seriously) in meetings https://t.co/rng6r71qNu #meetings… https://t.co/z1tm2Df2bY

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If you include women, more than half of the workers in the U.S. are minorities. And while race might be the first thing that pops into your mind when you think of the word “minority,” it really encompasses much more than that. Added to the diversity of different races and ethnicities, there are gender considerations, age groups, religion, education, fashion, beliefs, diet and a variety…


It is shocking to discover how many companies are operating today with substandard employee handbooks on file. Or, even worse, no employee handbook at all!  While everyone realizes that running a business is hard, there is more to it than just being talented in your field. Owners, and their managers as well, must also be experts at dealing with complicated employee issues.   Owners generally…


If your job requires significant daily writing, there are times when you need a mental jump start to keep your work fresh. Everything from simple e-mails and memos on one end, to creating web pages and writing your company’s daily blog on the other, can be subject to the dreaded writer’s block. A helpful way to encourage the flow of fresh ideas is to use…


“Don’t raise your voice. Improve your argument.” Bishop Desmond Tutu, Address at the Nelson Mandela Foundation in Johannesburg, South Africa, November 23, 2004   Whether you’re arguing at work with a co-worker or having a tense negotiation, there are times when you can blow your cool and suddenly find the situation slipping away. For most people, that’s when the adrenaline starts flowing, the blood pressure rises, and…