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How to be the good villain at work … and get thanked for it #communication       |       Most of us think we’re good listeners. But, are we really? #listening #communication       |       Become a better leader by kicking your micromanaging habit—here’s how: via @PsychToday #management #leadership       |       Today on our blog: How to overcome the 8 barriers to outstanding listening #listening…       |       The key to #communicating and working with difficult people is to focus on the thing you have total control over ……


Almost every professional has been there—a presentation or project was planned out, yet didn't go smoothly. While there are many reasons as to why presentations or projects fail in the workplace, oftentimes it is due to planning rather than preparing. The majority of professionals believe planning to succeed is an effective strategy to do so, but if they don't actually prepare meeting points or how to tackle specific issues, no amount of planning can prevent a bad situation from occurring. This is because there is a notable difference between planning and preparing that is often lost on employees who are too focused on the end goal, rather than how to get there.

How a candidate responds to questions during an interview can say a lot about if they would fit the position, yet certain questions can be more effective than others. Purpose-driven questions can help interviewers and human resource professionals analyze the job seeker's professional priorities, and there is one such question that may be more enlightening than the rest. Asking a job seeker what their dream job is allows the recruiter to understand the candidate's professional and personal goals, their likes and dislikes, their strengths and weakness and their career ambitions in one simple and quick answer.

Today's professionals tend to be glued to their computers and portable devices, yet e-mail can be an ineffective method of communication if people don't use the tool correctly. It's so easy to just shoot off a quick message to a colleague, but professionals need to remember everyone's time is precious and too many e-mails can clutter a person's Inbox. Many people are flooded with hundreds of e-mails a day, so it can make a big difference to a professional's time management and productivity to follow proper e-mail etiquette and cut unnecessary messages.

Every business decides its own customer service strategy, but the one thing that connects companies with strong customer service is their ability to be proactive. Many leaders put the majority of their energy into how to best react to customer needs, which can be more like putting out fires than preventing them. No matter if customer service is done primarily through on-line channels, such as social media, or if interactions are done through call centers, businesses need to remain proactive in their customer service strategies to maintain strong retention rates and keep the company successful.