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How to be the good villain at work … and get thanked for it https://t.co/9RvGgY1NDO #communication https://t.co/rEHN0rZ38h       |       Most of us think we’re good listeners. But, are we really? https://t.co/ZszI27C6vL #listening #communication       |       Become a better leader by kicking your micromanaging habit—here’s how: https://t.co/yv2t1LCGvh via @PsychToday #management #leadership       |       Today on our blog: How to overcome the 8 barriers to outstanding listening https://t.co/rjxqRJNr1z #listening… https://t.co/gbKejeG8Mg       |       The key to #communicating and working with difficult people is to focus on the thing you have total control over …… https://t.co/gaUZuck1mN

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We are a world focused on customers—striving to give them a great experience or opportunities to talk to us or return products if they’re not completely satisfied. The customer is king and is ALWAYS right … right? Usually, yes, the customer should be your #1 priority in every situation and don’t make them wait too long for a resolution to their problems. However, is there…


Do you wish for success, only to watch others get the promotion, the dream job, the new career you wish you had? Do other people seem to get all the breaks while you stay stuck in the same place? You might be stuck in a comfort zone. Success eludes many professionals because they’ve gotten too cozy in their comfort zones. Our comfort zones sometimes keep…


Do you think that you don’t need assertiveness tips in your life? The fact that you’re reading this probably indicates otherwise. Assertiveness, like any other business skill, can be learned, practiced and mastered. But maybe you need convincing first? Try this scenario: You’re buried at work. And your boss keeps giving you added responsibilities and new projects. On the one hand, it’s great that she’s…


It’s a problem in almost every organization. You hire, train and develop outstanding employees, but then they bolt for a new job with another organization seemingly at the drop of a hat. Why is it so hard to retain good employees in today’s marketplace? Part of the problem is because great employees don’t need very much care and maintenance to do their jobs. They’re high-performing…


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